wordpress stats significantly under-reporting

Hi @the5krunner

Jetpack uses a function called wp_footer() to insert the Stats tracking code into your site. Could you check that this function is correctly added to your theme, and loading on all pages of the site as explained here?

https://jetpack.com/support/wordpress-com-stats/#missing-wpfooter

You will need to click on the section saying **The Stats feature is active, but no visits are being recorded anymore**.

Thanks!

hi
yes the wpfooter is correctly inserted and enclosed in PHP.

the only script i have after that in the right-hand bar is a standard wordrpess follow script as shown below. that script is also repeated in the footer widget.
apart from that i don’t know

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<script type=”text/javascript”>(function(d){var f = d.getElementsByTagName(‘SCRIPT’)[0], p = d.createElement(‘SCRIPT’);p.type = ‘text/javascript’;p.async = true;p.src = ‘//widgets.wp.com/platform.js’;f.parentNode.insertBefore(p,f);}(document));</script>

Hey @the5krunner,

It looks like the script you shared doesn’t involve the stats really. Do you recall if you experienced these stats blips even when you didn’t have that script enabled on your site?

Also, you mentioned that this issue is intermittent and happens every now and then: have you checked if the stats remain this way (like, showing less figures than usual/expected) or if they eventually update and show the correct data?

If you can go through this and compare the stats over time to see if those gaps remain, that’d be useful. I’d like to understand if it’s a matter of a delay in reporting the correct stats, or if something’s interfering with the Stats feature just randomly.

Let me know what you find out. Thanks!