Shield not working

Hi,

Sorry to hear about the troubles you’re having.

Can I ask you to activate the web browser console and load the plugin settings page and share with us the errors that are being displayed there, please?

We have a small guide how to do this (please see the 2nd part of the article) here:
https://support.getshieldsecurity.com/support/solutions/articles/3000105650

Thanks,

Jelena

Getting this on Network > XHR against admin-ajax.php on https://eurogeographics.org/wp-admin/admin.php?page=icwp-wpsf-insights&inav=settings&subnav=plugin#tab-section_global_security_options (the page is showing Plugin Defaults, not GlobalSecurity Opptions tab):

{"success":true,"data":{"success":true,"page_reload":false,"message":"loaded","html":"<form action=\"admin.php?page=icwp-wpsf-plugin\" method=\"post\"\n\t class=\"icwpOptionsForm form\"\n\t novalidate=\"novalidate\"\n\t autocomplete=\"off\"\n\t data-mod_slug=\"icwp-wpsf-plugin\"\n>\n\n\t<div id=\"ModuleOptionsNav\" class=\"insights-sub-nav\" aria-orientation=\"horizontal\">\n\t\t<ul class=\"nav nav-tabs\" role=\"tablist\">\t\t\t<li class=\"nav-item\">\n\n\t\t\t\t<a href=\"#tab-section_defaults\"\n\t\t\t\t class=\"nav-linkactive\"aria-selected=\"true\"\t\t\t\t id=\"tab-navlink-section_defaults\"\n\t\t\t\t data-toggle=\"tab\" role=\"tab\" aria-controls=\"section_defaults\">\n\t\t\t\t\t\t<span>Plugin Defaults<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\t\t\t<li class=\"nav-item\">\n\n\t\t\t\t<a href=\"#tab-section_general_plugin_options\"\n\t\t\t\t class=\"nav-link\"\t\t\t\t id=\"tab-navlink-section_general_plugin_options\"\n\t\t\t\t data-toggle=\"tab\" role=\"tab\" aria-controls=\"section_general_plugin_options\">\n\t\t\t\t\t\t<span>General Options<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\t\t\t<li class=\"nav-item\">\n\n\t\t\t\t<a href=\"#tab-section_third_party_captcha\"\n\t\t\t\t class=\"nav-link\"\t\t\t\t id=\"tab-navlink-section_third_party_captcha\"\n\t\t\t\t data-toggle=\"tab\" role=\"tab\" aria-controls=\"section_third_party_captcha\">\n\t\t\t\t\t\t<span>CAPTCHA<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\t\t\t<li class=\"nav-item\">\n\n\t\t\t\t<a href=\"#tab-section_importexport\"\n\t\t\t\t class=\"nav-link\"\t\t\t\t id=\"tab-navlink-section_importexport\"\n\t\t\t\t data-toggle=\"tab\" role=\"tab\" aria-controls=\"section_importexport\">\n\t\t\t\t\t\t<span>Import \/ Export<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\t\t\t<li class=\"nav-item\">\n\n\t\t\t\t<a href=\"#tab-section_global_security_options\"\n\t\t\t\t class=\"nav-link\"\t\t\t\t id=\"tab-navlink-section_global_security_options\"\n\t\t\t\t data-toggle=\"tab\" role=\"tab\" aria-controls=\"section_global_security_options\">\n\t\t\t\t\t\t<span>Disable Shield Security<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/li>\t\t<\/ul>\n\t<\/div>\n\n\t<div class=\"tab-content container-fluid\">\t\t\t<div class=\"tab-paneactive show primary_section\"\n\t\t\t\t role=\"tabpanel\" id=\"tab-section_defaults\">\n\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t<h5 class=\"mt-3\">\n\t\t\t\t\t\t\t<span class=\"mb-3 d-inline-block\">Plugin Defaults<\/span>\t\t\t\t\t\t\t\t<a class=\"section_title_info\"\n\t\t\t\t\t\t\t\t data-toggle=\"collapse\"\n\t\t\t\t\t\t\t\t data-target=\"#collapse-section_defaults\"\n\t\t\t\t\t\t\t\t><span class=\"dashicons dashicons-info\"><\/span><\/a>\n\t\t\t\t\t\t\t\t<br \/>\n\t\t\t\t\t\t\t\t<div class=\"collapse mb-3\" id=\"collapse-section_defaults\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"card-body\">\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-text\">Purpose - Important default settings used throughout the plugin.<\/p>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-visitor_address_source\"\n\t\t\t id=\"Label-visitor_address_source\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">IP Source\t\t\t\t\t<a href=\"https:\/\/shsec.io\/dn\" class=\"option_link_info d-inline-block\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">\n\t\t\t\t\t<span class=\"dashicons dashicons-editor-help\"><\/span><\/a>\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t\t<div class=\"custom-control custom-radio\">\n\t\t\t\t\t<input type=\"radio\" id=\"Opt-visitor_address_source_AUTO_DETECT_IP\"\n\t\t\t\t\t\t name=\"visitor_address_source\"\n\t\t\t\t\t\t value=\"AUTO_DETECT_IP\"\t\t\t\t\t\t class=\"custom-control-input\">\n\t\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t\t for=\"Opt-visitor_address_source_AUTO_DETECT_IP\">Automatically Detect Visitor IP<\/label>\n\t\t\t\t<\/div>\t\t\t\t<div class=\"custom-control custom-radio\">\n\t\t\t\t\t<input type=\"radio\" id=\"Opt-visitor_address_source_REMOTE_ADDR\"\n\t\t\t\t\t\t name=\"visitor_address_source\"\n\t\t\t\t\t\t value=\"REMOTE_ADDR\"checked=\"checked\"\t\t\t\t\t\t class=\"custom-control-input\">\n\t\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t\t for=\"Opt-visitor_address_source_REMOTE_ADDR\">\t\t\t\t\t\t\t\t<strong>REMOTE_ADDR (51.52.36.26)<\/strong><\/label>\n\t\t\t\t<\/div>\t\t\t\t<div class=\"custom-control custom-radio\">\n\t\t\t\t\t<input type=\"radio\" id=\"Opt-visitor_address_source_HTTP_X_FORWARDED_FOR\"\n\t\t\t\t\t\t name=\"visitor_address_source\"\n\t\t\t\t\t\t value=\"HTTP_X_FORWARDED_FOR\"\t\t\t\t\t\t class=\"custom-control-input\">\n\t\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t\t for=\"Opt-visitor_address_source_HTTP_X_FORWARDED_FOR\">HTTP_X_FORWARDED_FOR (51.52.36.26)<\/label>\n\t\t\t\t<\/div>\t\t\t<div class=\"options-summary\">Which IP Address Is Yours<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-visitor_address_source\">\n\t\t\t<div>\t\t\t\t\t<p>Knowing the real IP address of your visitors is critical to your security, but many hosts aren't configured correctly to let us find it easily.<\/p>\t\t\t\t\t<p>There are many possible ways to detect visitor IP addresses. If Auto-Detect is not working, please select yours from the list.<\/p>\t\t\t\t\t<p>Use the link below to find your correct IP address, then select the option on the list.<\/p>\t\t\t\t\t<p><p class=\"mt-2\"><a href=\"https:\/\/shsec.io\/shieldwhatismyip\" target=\"_blank\">What Is My IP Address?<\/a><\/p><\/p>\t\t\t\t\t<p>Current source is: <strong>REMOTE_ADDR<\/strong> (51.52.36.26)<\/p>\t\t\t\t\t<p>If the option you select becomes unavailable at some point, we will revert to auto detection.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t\t<a href=\"https:\/\/shsec.io\/dn\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">Info<\/a>\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-block_send_email_address\"\n\t\t\t id=\"Label-block_send_email_address\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Report Email\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\n\t\t\t<input type=\"text\" name=\"block_send_email_address\"\n\t\t\t\t id=\"Opt-block_send_email_address\"\n\t\t\t\t value=\"\"\n\t\t\t\t placeholder=\"\"\t\t\t\t class=\"form-control\" \/>\t\t\t<div class=\"options-summary\">Where to send email reports<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-block_send_email_address\">\n\t\t\t<div>\t\t\t\t\t<p>This lets you customise the default email address for all emails sent by the plugin.<\/p>\t\t\t\t\t<p>The plugin defaults to the site administration email address, which is: <a href=\"https:\/\/eurogeographics.org\/wp-admin\/options-general.php\" target=\"_blank\" title=\"Review site settings\"><code>[email protected]<\/code><\/a><\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-enable_xmlrpc_compatibility\"\n\t\t\t id=\"Label-enable_xmlrpc_compatibility\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">XML-RPC Compatibility\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t<div class=\"custom-control custom-switch option-checkbox\">\n\t\t\t\t<input type=\"checkbox\"\n\t\t\t\t\t class=\"custom-control-input\"\n\t\t\t\t\t id=\"Opt-enable_xmlrpc_compatibility\"\n\t\t\t\t\t name=\"enable_xmlrpc_compatibility\"\t\t\t\t\t aria-labelledby=\"Label-enable_xmlrpc_compatibility\"\n\t\t\t\t\t value=\"Y\"\n\t\t\t\t\/>\n\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t for=\"Opt-enable_xmlrpc_compatibility\">Allow Login Through XML-RPC To Bypass Accounts Management Rules<\/label>\n\t\t\t<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-enable_xmlrpc_compatibility\">\n\t\t\t<div>\t\t\t\t\t<p>Enable this if you need XML-RPC functionality e.g. if you use the WordPress iPhone\/Android App.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t<\/div>\t\t\t<div class=\"tab-panenon_primary_section\"\n\t\t\t\t role=\"tabpanel\" id=\"tab-section_general_plugin_options\">\n\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t<h5 class=\"mt-3\">\n\t\t\t\t\t\t\t<span class=\"mb-3 d-inline-block\">General Plugin Options<\/span>\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-enable_tracking\"\n\t\t\t id=\"Label-enable_tracking\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Anonymous Usage Statistics\t\t\t\t\t<a href=\"https:\/\/shsec.io\/7i\" class=\"option_link_info d-inline-block\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">\n\t\t\t\t\t<span class=\"dashicons dashicons-editor-help\"><\/span><\/a>\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t<div class=\"custom-control custom-switch option-checkbox\">\n\t\t\t\t<input type=\"checkbox\"\n\t\t\t\t\t class=\"custom-control-input\"\n\t\t\t\t\t id=\"Opt-enable_tracking\"\n\t\t\t\t\t name=\"enable_tracking\"\t\t\t\t\t aria-labelledby=\"Label-enable_tracking\"\n\t\t\t\t\t value=\"Y\"\n\t\t\t\t\/>\n\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t for=\"Opt-enable_tracking\">Permit Anonymous Usage Information Gathering<\/label>\n\t\t\t<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-enable_tracking\">\n\t\t\t<div>\t\t\t\t\t<p>Allows us to gather information on statistics and features in-use across our client installations. This information is strictly anonymous and contains no personally, or otherwise, identifiable data.<\/p>\t\t\t\t\t<p><a href=\"https:\/\/eurogeographics.org\/wp-admin\/?shield_action=dump_tracking_data\" target=\"_blank\">Click to see the exact data that would be sent.<\/a><\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t\t<a href=\"https:\/\/shsec.io\/7i\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">Info<\/a>\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-enable_upgrade_admin_notice\"\n\t\t\t id=\"Label-enable_upgrade_admin_notice\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">In-Plugin Notices\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t<div class=\"custom-control custom-switch option-checkbox\">\n\t\t\t\t<input type=\"checkbox\"\n\t\t\t\t\t class=\"custom-control-input\"\n\t\t\t\t\t id=\"Opt-enable_upgrade_admin_notice\"\n\t\t\t\t\t name=\"enable_upgrade_admin_notice\"\t\t\t\t\t aria-labelledby=\"Label-enable_upgrade_admin_notice\"\n\t\t\t\t\t value=\"Y\"checked=\"checked\"\n\t\t\t\t\/>\n\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t for=\"Opt-enable_upgrade_admin_notice\">Display Plugin Specific Notices<\/label>\n\t\t\t<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-enable_upgrade_admin_notice\">\n\t\t\t<div>\t\t\t\t\t<p>Disable this option to hide certain plugin admin notices about available updates and post-update notices.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-enable_wpcli\"\n\t\t\t id=\"Label-enable_wpcli\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Allow WP-CLI\t\t\t\t\t<a href=\"https:\/\/shsec.io\/i1\" class=\"option_link_info d-inline-block\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">\n\t\t\t\t\t<span class=\"dashicons dashicons-editor-help\"><\/span><\/a>\t\t\t<\/span>\t\t\t\t<br \/>\n\t\t\t\t<div class=\"badge badge-success\">\n\t\t\t\t\t<a href=\"https:\/\/shsec.io\/shieldgoprofeature\" target=\"_blank\"\n\t\t\t\t\t class=\"text-light\">Pro Only<\/a>\n\t\t\t\t<\/div>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t<div class=\"custom-control custom-switch option-checkbox\">\n\t\t\t\t<input type=\"checkbox\"\n\t\t\t\t\t class=\"custom-control-input\"\n\t\t\t\t\t id=\"Opt-enable_wpcli\"\n\t\t\t\t\t name=\"enable_wpcli\"disabled=\"disabled\"\t\t\t\t\t aria-labelledby=\"Label-enable_wpcli\"\n\t\t\t\t\t value=\"Y\"checked=\"checked\"\n\t\t\t\t\/>\n\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t for=\"Opt-enable_wpcli\">Allow Access And Control Of This Plugin Via WP-CLI<\/label>\n\t\t\t<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-enable_wpcli\">\n\t\t\t<div>\t\t\t\t\t<p>Turn off this option to disable this plugin's WP-CLI integration.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t\t<a href=\"https:\/\/shsec.io\/i1\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">Info<\/a>\t\t\t\t\t\t<span class=\"m-1\">&vert;<\/span>\n\t\t\t\t\t\t<a href=\"https:\/\/shsec.io\/i2\" target=\"_blank\"\n\t\t\t\t\t\t title=\"Read our Blog article for this option\">Blog<\/a>\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-display_plugin_badge\"\n\t\t\t id=\"Label-display_plugin_badge\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Show Plugin Badge\t\t\t\t\t<a href=\"https:\/\/shsec.io\/5v\" class=\"option_link_info d-inline-block\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">\n\t\t\t\t\t<span class=\"dashicons dashicons-editor-help\"><\/span><\/a>\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t<div class=\"custom-control custom-switch option-checkbox\">\n\t\t\t\t<input type=\"checkbox\"\n\t\t\t\t\t class=\"custom-control-input\"\n\t\t\t\t\t id=\"Opt-display_plugin_badge\"\n\t\t\t\t\t name=\"display_plugin_badge\"\t\t\t\t\t aria-labelledby=\"Label-display_plugin_badge\"\n\t\t\t\t\t value=\"Y\"\n\t\t\t\t\/>\n\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t for=\"Opt-display_plugin_badge\">Display Plugin Badge On Your Site<\/label>\n\t\t\t<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-display_plugin_badge\">\n\t\t\t<div>\t\t\t\t\t<p>Enabling this option helps support the plugin by spreading the word about it on your website. The plugin badge also lets visitors know your are taking your website security seriously.<\/p>\t\t\t\t\t<p>This also acts as an affiliate link if you're running ShieldPRO so you can earn rewards for each referral.<\/p>\t\t\t\t\t<p><strong><a href=\"https:\/\/shsec.io\/wpsf20\" target=\"_blank\">Read this carefully before enabling this option.<\/a><\/strong><\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t\t<a href=\"https:\/\/shsec.io\/5v\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">Info<\/a>\t\t\t\t\t\t<span class=\"m-1\">&vert;<\/span>\n\t\t\t\t\t\t<a href=\"https:\/\/shsec.io\/wpsf20\" target=\"_blank\"\n\t\t\t\t\t\t title=\"Read our Blog article for this option\">Blog<\/a>\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-delete_on_deactivate\"\n\t\t\t id=\"Label-delete_on_deactivate\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Delete Plugin Settings\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t<div class=\"custom-control custom-switch option-checkbox\">\n\t\t\t\t<input type=\"checkbox\"\n\t\t\t\t\t class=\"custom-control-input\"\n\t\t\t\t\t id=\"Opt-delete_on_deactivate\"\n\t\t\t\t\t name=\"delete_on_deactivate\"\t\t\t\t\t aria-labelledby=\"Label-delete_on_deactivate\"\n\t\t\t\t\t value=\"Y\"\n\t\t\t\t\/>\n\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t for=\"Opt-delete_on_deactivate\">Delete All Plugin Settings Upon Plugin Deactivation<\/label>\n\t\t\t<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-delete_on_deactivate\">\n\t\t\t<div>\t\t\t\t\t<p>Careful: Removes all plugin options when you deactivate the plugin<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-locale_override\"\n\t\t\t id=\"Label-locale_override\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Locale Override\t\t\t\t\t<a href=\"https:\/\/icwp.io\/il\" class=\"option_link_info d-inline-block\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">\n\t\t\t\t\t<span class=\"dashicons dashicons-editor-help\"><\/span><\/a>\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\n\t\t\t<input type=\"text\" name=\"locale_override\"\n\t\t\t\t id=\"Opt-locale_override\"\n\t\t\t\t value=\"\"\n\t\t\t\t placeholder=\"\"\t\t\t\t class=\"form-control\" \/>\t\t\t<div class=\"options-summary\">Set Global Locale For This Plugin For All Users<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-locale_override\">\n\t\t\t<div>\t\t\t\t\t<p>Use this if you want to force a language for this plugin for all users at all times.<\/p>\t\t\t\t\t<p>We don't recommend setting this unless you're sure of the consequences for all users.<\/p>\t\t\t\t\t<p>If you provide a locale for which there are no translations, defaults will apply.<\/p>\t\t\t\t\t<p>Available Locales: ar, bs_BA, ca_ES, cs_CZ, da_DK, de_DE, en_GB, en_US, es_ES, fa_IR, fi, fr_CA, fr_FR, he_IL, it_IT, ja, nb_NO, nl_NL, pl_PL, pt_BR, pt_PT, ro_RO, ru_RU, sr_RS, sv_SE, tr_TR, zh_CN<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t\t<a href=\"https:\/\/icwp.io\/il\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">Info<\/a>\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t<\/div>\t\t\t<div class=\"tab-panenon_primary_section\"\n\t\t\t\t role=\"tabpanel\" id=\"tab-section_third_party_captcha\">\n\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t<h5 class=\"mt-3\">\n\t\t\t\t\t\t\t<span class=\"mb-3 d-inline-block\">CAPTCHA<\/span>\t\t\t\t\t\t\t\t<a class=\"section_title_info\"\n\t\t\t\t\t\t\t\t data-toggle=\"collapse\"\n\t\t\t\t\t\t\t\t data-target=\"#collapse-section_third_party_captcha\"\n\t\t\t\t\t\t\t\t><span class=\"dashicons dashicons-info\"><\/span><\/a>\n\t\t\t\t\t\t\t\t<br \/>\n\t\t\t\t\t\t\t\t<div class=\"collapse mb-3\" id=\"collapse-section_third_party_captcha\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"card-body\">\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-text\">Purpose - Setup CAPTCHA for use across Shield Security.<\/p>\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-text\">Recommendation - Use of this feature is highly recommend. Note: You must create your own CAPTCHA API Keys.<ul class=\"mt-1\"><li>- <a href=\"https:\/\/www.google.com\/recaptcha\/admin\" target=\"_blank\">Google reCAPTCHA Keys<\/a><\/li><li>- <a href=\"https:\/\/dashboard.hcaptcha.com\/\" target=\"_blank\">hCaptcha Keys<\/a><\/li><\/ul><\/p>\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-text\">Note - Invisible CAPTCHA is available with Shield Security Pro.<\/p>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-captcha_provider\"\n\t\t\t id=\"Label-captcha_provider\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">CAPTCHA Provider\t\t\t\t\t<a href=\"https:\/\/shsec.io\/dq\" class=\"option_link_info d-inline-block\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">\n\t\t\t\t\t<span class=\"dashicons dashicons-editor-help\"><\/span><\/a>\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t\t<div class=\"custom-control custom-radio\">\n\t\t\t\t\t<input type=\"radio\" id=\"Opt-captcha_provider_grecaptcha\"\n\t\t\t\t\t\t name=\"captcha_provider\"\n\t\t\t\t\t\t value=\"grecaptcha\"checked=\"checked\"\t\t\t\t\t\t class=\"custom-control-input\">\n\t\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t\t for=\"Opt-captcha_provider_grecaptcha\">\t\t\t\t\t\t\t\t<strong>Google reCAPTCHA v2<\/strong><\/label>\n\t\t\t\t<\/div>\t\t\t\t<div class=\"custom-control custom-radio\">\n\t\t\t\t\t<input type=\"radio\" id=\"Opt-captcha_provider_hcaptcha\"\n\t\t\t\t\t\t name=\"captcha_provider\"\n\t\t\t\t\t\t value=\"hcaptcha\"\t\t\t\t\t\t class=\"custom-control-input\">\n\t\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t\t for=\"Opt-captcha_provider_hcaptcha\">hCaptcha<\/label>\n\t\t\t\t<\/div>\t\t\t<div class=\"options-summary\">Which CAPTCHA Provider To Use Throughout<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-captcha_provider\">\n\t\t\t<div>\t\t\t\t\t<p>You can choose the CAPTCHA provider depending on your preferences.<\/p>\t\t\t\t\t<p>Ensure your Site Keys and Secret Keys are supplied from the appropriate provider.<\/p>\t\t\t\t\t<p><strong>Important: Keys for different providers are not interchangeable.<\/strong><\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t\t<a href=\"https:\/\/shsec.io\/dq\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">Info<\/a>\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-google_recaptcha_style\"\n\t\t\t id=\"Label-google_recaptcha_style\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">CAPTCHA Style\t\t\t\t\t<a href=\"https:\/\/shsec.io\/dq\" class=\"option_link_info d-inline-block\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">\n\t\t\t\t\t<span class=\"dashicons dashicons-editor-help\"><\/span><\/a>\t\t\t<\/span>\t\t\t\t<br \/>\n\t\t\t\t<div class=\"badge badge-success\">\n\t\t\t\t\t<a href=\"https:\/\/shsec.io\/shieldgoprofeature\" target=\"_blank\"\n\t\t\t\t\t class=\"text-light\">Pro Only<\/a>\n\t\t\t\t<\/div>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t\t<div class=\"custom-control custom-radio\">\n\t\t\t\t\t<input type=\"radio\" id=\"Opt-google_recaptcha_style_light\"\n\t\t\t\t\t\t name=\"google_recaptcha_style\"\n\t\t\t\t\t\t value=\"light\"disabled=\"disabled\"checked=\"checked\"\t\t\t\t\t\t class=\"custom-control-input\">\n\t\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t\t for=\"Opt-google_recaptcha_style_light\">\t\t\t\t\t\t\t\t<strong>Light Theme<\/strong><\/label>\n\t\t\t\t<\/div>\t\t\t\t<div class=\"custom-control custom-radio\">\n\t\t\t\t\t<input type=\"radio\" id=\"Opt-google_recaptcha_style_dark\"\n\t\t\t\t\t\t name=\"google_recaptcha_style\"\n\t\t\t\t\t\t value=\"dark\"disabled=\"disabled\"\t\t\t\t\t\t class=\"custom-control-input\">\n\t\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t\t for=\"Opt-google_recaptcha_style_dark\">Dark Theme<\/label>\n\t\t\t\t<\/div>\t\t\t\t<div class=\"custom-control custom-radio\">\n\t\t\t\t\t<input type=\"radio\" id=\"Opt-google_recaptcha_style_invisible\"\n\t\t\t\t\t\t name=\"google_recaptcha_style\"\n\t\t\t\t\t\t value=\"invisible\"disabled=\"disabled\"\t\t\t\t\t\t class=\"custom-control-input\">\n\t\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t\t for=\"Opt-google_recaptcha_style_invisible\">Invisible<\/label>\n\t\t\t\t<\/div>\t\t\t<div class=\"options-summary\">How CAPTCHA Will Be Displayed By Default<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-google_recaptcha_style\">\n\t\t\t<div>\t\t\t\t\t<p>You can choose the CAPTCHA display format that best suits your site, including the new Invisible CAPTCHA.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t\t<a href=\"https:\/\/shsec.io\/dq\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">Info<\/a>\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-google_recaptcha_site_key\"\n\t\t\t id=\"Label-google_recaptcha_site_key\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">CAPTCHA Site Key\t\t\t\t\t<a href=\"https:\/\/shsec.io\/shld5\" class=\"option_link_info d-inline-block\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">\n\t\t\t\t\t<span class=\"dashicons dashicons-editor-help\"><\/span><\/a>\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\n\t\t\t<input type=\"text\" name=\"google_recaptcha_site_key\"\n\t\t\t\t id=\"Opt-google_recaptcha_site_key\"\n\t\t\t\t value=\"\"\n\t\t\t\t placeholder=\"\"\t\t\t\t class=\"form-control\" \/>\t\t\t<div class=\"options-summary\">CAPTCHA Site Key<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-google_recaptcha_site_key\">\n\t\t\t<div>\t\t\t\t\t<p>Enter your CAPTCHA site key for use throughout the plugin.<\/p>\t\t\t\t\t<p><strong>Important<\/strong>: Google reCAPTCHA v3 not supported.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t\t<a href=\"https:\/\/shsec.io\/shld5\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">Info<\/a>\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-google_recaptcha_secret_key\"\n\t\t\t id=\"Label-google_recaptcha_secret_key\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">CAPTCHA Secret\t\t\t\t\t<a href=\"https:\/\/shsec.io\/shld5\" class=\"option_link_info d-inline-block\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">\n\t\t\t\t\t<span class=\"dashicons dashicons-editor-help\"><\/span><\/a>\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\n\t\t\t<input type=\"text\" name=\"google_recaptcha_secret_key\"\n\t\t\t\t id=\"Opt-google_recaptcha_secret_key\"\n\t\t\t\t value=\"\"\n\t\t\t\t placeholder=\"\"\t\t\t\t class=\"form-control\" \/>\t\t\t<div class=\"options-summary\">CAPTCHA Secret Key<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-google_recaptcha_secret_key\">\n\t\t\t<div>\t\t\t\t\t<p>Enter your CAPTCHA secret key for use throughout the plugin.<\/p>\t\t\t\t\t<p><strong>Important<\/strong>: Google reCAPTCHA v3 not supported.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t\t<a href=\"https:\/\/shsec.io\/shld5\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">Info<\/a>\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t<\/div>\t\t\t<div class=\"tab-panenon_primary_section\"\n\t\t\t\t role=\"tabpanel\" id=\"tab-section_importexport\">\n\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t<h5 class=\"mt-3\">\n\t\t\t\t\t\t\t<span class=\"mb-3 d-inline-block\">Import \/ Export<\/span>\t\t\t\t\t\t\t\t<a class=\"section_title_info\"\n\t\t\t\t\t\t\t\t data-toggle=\"collapse\"\n\t\t\t\t\t\t\t\t data-target=\"#collapse-section_importexport\"\n\t\t\t\t\t\t\t\t><span class=\"dashicons dashicons-info\"><\/span><\/a>\n\t\t\t\t\t\t\t\t<br \/>\n\t\t\t\t\t\t\t\t<div class=\"collapse mb-3\" id=\"collapse-section_importexport\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"card-body\">\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-text\">Purpose - Automatically import options, and deploy configurations across your entire network.<\/p>\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-text\">This is a Pro-only feature.<\/p>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-importexport_enable\"\n\t\t\t id=\"Label-importexport_enable\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Allow Import\/Export\t\t\t\t\t<a href=\"https:\/\/shsec.io\/do\" class=\"option_link_info d-inline-block\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">\n\t\t\t\t\t<span class=\"dashicons dashicons-editor-help\"><\/span><\/a>\t\t\t<\/span>\t\t\t\t<br \/>\n\t\t\t\t<div class=\"badge badge-success\">\n\t\t\t\t\t<a href=\"https:\/\/shsec.io\/shieldgoprofeature\" target=\"_blank\"\n\t\t\t\t\t class=\"text-light\">Pro Only<\/a>\n\t\t\t\t<\/div>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t<div class=\"custom-control custom-switch option-checkbox\">\n\t\t\t\t<input type=\"checkbox\"\n\t\t\t\t\t class=\"custom-control-input\"\n\t\t\t\t\t id=\"Opt-importexport_enable\"\n\t\t\t\t\t name=\"importexport_enable\"disabled=\"disabled\"\t\t\t\t\t aria-labelledby=\"Label-importexport_enable\"\n\t\t\t\t\t value=\"Y\"checked=\"checked\"\n\t\t\t\t\/>\n\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t for=\"Opt-importexport_enable\">Allow Import And Export Of Options On This Site<\/label>\n\t\t\t<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-importexport_enable\">\n\t\t\t<div>\t\t\t\t\t<p>Uncheck this box to completely disable import and export of options.<\/p>\t\t\t\t\t<p>Note: Import\/Export is a premium-only feature.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t\t<a href=\"https:\/\/shsec.io\/do\" target=\"_blank\"\n\t\t\t\t\t title=\"Read the HelpDesk article for this option\">Info<\/a>\t\t\t\t\t\t<span class=\"m-1\">&vert;<\/span>\n\t\t\t\t\t\t<a href=\"https:\/\/shsec.io\/dp\" target=\"_blank\"\n\t\t\t\t\t\t title=\"Read our Blog article for this option\">Blog<\/a>\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-importexport_masterurl\"\n\t\t\t id=\"Label-importexport_masterurl\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Master Import Site\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\n\t\t\t<input type=\"text\" name=\"importexport_masterurl\"\n\t\t\t\t id=\"Opt-importexport_masterurl\"\n\t\t\t\t value=\"\"\n\t\t\t\t placeholder=\"\"\t\t\t\t class=\"form-control\" \/>\t\t\t<div class=\"options-summary\">Automatically Import Options From This Site URL<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-importexport_masterurl\">\n\t\t\t<div>\t\t\t\t\t<p>Supplying a site URL here will make this site an 'Options Slave'.<\/p>\t\t\t\t\t<p>Options will be automatically exported from the Master site each day.<\/p>\t\t\t\t\t<p>Warning: Use of this feature will overwrite existing options and replace them with those from the Master Import Site.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-importexport_whitelist\"\n\t\t\t id=\"Label-importexport_whitelist\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Export Whitelist\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\n\t\t\t<textarea name=\"importexport_whitelist\"\n\t\t\t\t\t id=\"Opt-importexport_whitelist\"\n\t\t\t\t\t placeholder=\"\"\n\t\t\t\t\t rows=\"2\"\t\t\t\t\t class=\"form-control\"><\/textarea>\t\t\t<div class=\"options-summary\">Whitelisted Sites To Export Options From This Site<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-importexport_whitelist\">\n\t\t\t<div>\t\t\t\t\t<p>Whitelisted sites may export options from this site without the key.<\/p>\t\t\t\t\t<p>List each site URL on a new line.<\/p>\t\t\t\t\t<p>This is to be used in conjunction with the Master Import Site feature.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-importexport_whitelist_notify\"\n\t\t\t id=\"Label-importexport_whitelist_notify\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Notify Whitelist\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t<div class=\"custom-control custom-switch option-checkbox\">\n\t\t\t\t<input type=\"checkbox\"\n\t\t\t\t\t class=\"custom-control-input\"\n\t\t\t\t\t id=\"Opt-importexport_whitelist_notify\"\n\t\t\t\t\t name=\"importexport_whitelist_notify\"\t\t\t\t\t aria-labelledby=\"Label-importexport_whitelist_notify\"\n\t\t\t\t\t value=\"Y\"\n\t\t\t\t\/>\n\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t for=\"Opt-importexport_whitelist_notify\">Notify Sites On The Whitelist To Update Options From Master<\/label>\n\t\t\t<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-importexport_whitelist_notify\">\n\t\t\t<div>\t\t\t\t\t<p>When enabled, manual options saving will notify sites on the whitelist to export options from the Master site.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-importexport_secretkey\"\n\t\t\t id=\"Label-importexport_secretkey\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Secret Key\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\n\t\t\t<input name=\"importexport_secretkey\" id=\"Opt-importexport_secretkey\"\n\t\t\t\t type=\"text\" readonly\n\t\t\t\t class=\"form-control\"\n\t\t\t\t value=\"6207f31377fe55a3f249209b804f9fd85af61fb4\" \/>\t\t\t<div class=\"options-summary\">Import\/Export Secret Key<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-importexport_secretkey\">\n\t\t\t<div>\t\t\t\t\t<p>Keep this Secret Key private as it will allow the import and export of options.<\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t<\/div>\t\t\t<div class=\"tab-panenon_primary_section\"\n\t\t\t\t role=\"tabpanel\" id=\"tab-section_global_security_options\">\n\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t<h5 class=\"mt-3\">\n\t\t\t\t\t\t\t<span class=\"mb-3 d-inline-block\">Global Security Plugin Disable<\/span>\t\t\t\t\t\t\t\t<a class=\"section_title_info\"\n\t\t\t\t\t\t\t\t data-toggle=\"collapse\"\n\t\t\t\t\t\t\t\t data-target=\"#collapse-section_global_security_options\"\n\t\t\t\t\t\t\t\t><span class=\"dashicons dashicons-info\"><\/span><\/a>\n\t\t\t\t\t\t\t\t<br \/>\n\t\t\t\t\t\t\t\t<div class=\"collapse mb-3\" id=\"collapse-section_global_security_options\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"card-body\">\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"card-text\">Purpose - Use this option to completely disable all active Shield Protection.<\/p>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t<\/h5>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"form-group row option_form_row\">\n\n\t<div class=\"col-2\" style=\"min-width: 140px\">\n\t\t<label for=\"Opt-global_enable_plugin_features\"\n\t\t\t id=\"Label-global_enable_plugin_features\"\n\t\t\t class=\"col-form-label\">\n\t\t\t<span class=\"option_label_name\">Enable Shield Security Protection\t\t\t<\/span>\t\t<\/label>\n\t<\/div>\n\n\t<div class=\"col-4\">\t\t\t<div class=\"custom-control custom-switch option-checkbox\">\n\t\t\t\t<input type=\"checkbox\"\n\t\t\t\t\t class=\"custom-control-input\"\n\t\t\t\t\t id=\"Opt-global_enable_plugin_features\"\n\t\t\t\t\t name=\"global_enable_plugin_features\"\t\t\t\t\t aria-labelledby=\"Label-global_enable_plugin_features\"\n\t\t\t\t\t value=\"Y\"\n\t\t\t\t\/>\n\t\t\t\t<label class=\"custom-control-label\"\n\t\t\t\t\t for=\"Opt-global_enable_plugin_features\">Switch Off To Disable All Security Protection<\/label>\n\t\t\t<\/div>\t<\/div>\n\n\t<div class=\"col option-description\">\n\t\t<div id=\"Description-global_enable_plugin_features\">\n\t\t\t<div>\t\t\t\t\t<p>You can keep the security plugin activated, but temporarily disable all protection it provides.<\/p>\t\t\t\t\t<p><a href=\"https:\/\/eurogeographics.org\/wp-admin\/admin.php?page=icwp-wpsf-insights&inav=debug\">Launch Debug Info Page<\/a><\/p>\t\t\t<\/div>\n\n\t\t\t<div class=\"mt-3 text-left text-nowrap\">\t\t\t\t<div class=\"clearfix\"><\/div>\n\t\t\t<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\t\t<\/div>\t<\/div>\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col text-left\">\n\t\t\t\t<button type=\"submit\" class=\"button button-primary ml-3 mt-3 icwp-form-button\"\n\t\t\t\t\t\tname=\"submit\">Save Settings<\/button>\n\t\t\t<\/div>\n\t\t<\/div>\n<\/form>\n"},"noise":""}

With the browser console open can you click on the “Console” tab (not Network in this case) and review any Javascript errors displayed there? Perhaps share a screenshot of what you see.

After the console is opened, you’ll need to refresh the page to regenerate any errors.

Hmm… not sure how to share a screen shot here… (although there’s not much showing anyway)

something is stopping you from switching tabs – this is likely a javascript error – there’s nothing else I can think of that would be causing this. You could use a tool like snagit. There’s no shortage of tools like this:
https://screenrec.com/screenshot-tool/free-snagit-alternatives/

https://eurogeographics.org/wp-content/uploads/2021/04/Screenshot-2021-04-23-at-12.04.18.png

could you use a similar sort of system to take a quick video of what’s happening – it’s possible we’re not understanding the nature of the problem. The more you can show us the better – for example we can’t see your admin screen in that screenshot

Is this any use…

[video src="https://imgsrvr.uk/EuroGeo/EuroGeo_Shield_20210423.mp4" /]

Yep, that was very helpful.

So here’s what’s happening.

Each plugin/theme on your site has their own set of CSS and JS files that they load into the WP admin pages. Some plugin developers are careful, and they load these files only in the pages they need.

Some plugin developers don’t care about other developers and so they load their CSS/JS files into ALL WP admin pages. One of the plugins on your site is loading their CSS/JS files on our pages and it’s breaking our admin area.

So the only way to fix this is to find the plugin (or theme) that’s doing this.

To do this, you will need to temporarily disable each plugin, and test to see if it’s fixed. It’s a huge pain, but unfortunately it’s the only way to find the culprit.

Here’s how to do it:

1. Open 2x browser windows, 1 for your plugins page, 1 for the Shield admin page that’s broken
2. Start at the top, and disable a plugin
3. Open the admin page for the Shield admin and refresh
4. If it’s still broken, go back to the plugins page and re-activate the plugin you just disabled. Then repeat steps 2 – 4 for each plugin.
5. Once it’s fixed, use this opportunity to turn your Shield plugin back on under the “Disable” tab.
6. if you want to re-enable the plugin that’s breaking your shield UI, you can do so now

Then could you tell us the plugin that breaking our admin UI and we’ll see what we can do.

If none of the plugins are causing this, could you tell us your theme name?

I’m sorry you have to do this, but every now and again it happens that a plugin does this.

Thanks. It wasn’t any of the plugins, but switching to one of WP’s standard themes removed the issue. I’ve now re-enabled Shield and switched back to our theme. This is an in-house, custom theme, which is the basis of all our sites, so I’m not sure why it should have been causing an issue on this site.

Anyway, thanks very much for the help!

The theme is probably enqueueing Javascript or CSS in the WP admin for all WP admin pages – best to make sure it enqueues only the assets it needs, and only on the pages it needs them.

Cheers!

Oh dear. Now that I have Shield running again we are unable to log in (had to add the forceoff file). Doing this lets us log in, but “Click here to automatically delete this file” and then trying to log in again gives “Wrong Username or Password!”.

Note that this is using PA Modal Login plugin: if I try logging in using ‘normal’ /wp-login.php it does work… but this isn’t part of the user experience.

I’m trying to work around this now, but need to ask a question: where do I find the settings that enables/disables the “I’m a human” checkbox during login? (I can never find it!)

Thanks

Found it!

By disabling this, logging in via PA Modal login started working again, but I don’t really understand why this problem has cropped up now. The site has been running perfectly fine for at least 3 years, and the “I’m a human” checkbox has never appeared on the modal login.

I can’t say why that would change, unless perhaps that plugin changed how its forms are generated?

You could try using Shield’s newer Antibot Detection System on the login forms in-place for the bot checkbox.
https://getshieldsecurity.com/blog/wp-shield-security-pro-release-11/