There was a problem purchasing your shipping label. Please try again in a moment
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I’ve had this error pop up twice in the last two days (“There was a problem purchasing your shipping label. Please try again in a moment”). The first time, I added a new credit card and then it worked fine for a day, creating 25+ mailing labels. It happened again this morning. I tried switching to a different credit card but that did not work. When I go to add a new credit card, the WordPress.com site gives me this error: “Error preparing new payment method configuration. Please contact support quoting error HYMNCA.” Are these errors related?
I have tried disconnecting and reconnecting to JetPack.
- This topic was modified 3 years, 7 months ago by kb0wwp.
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Hi there,
Thanks for the report, that was very useful.
I forwarded your question to the payments team, who was very prompt in finding a solution.Can you please try again and let me know?
Thank you!
Francesco
It is working now. Thank you.
Chris
Thanks Chris, glad to hear that!
Stay healthy and stay safe!
Francesco
I am having this same issue. Is there a way to resolve on my own or do I need assistance from the plug-in creator?
Hi @jesfarris,
I couldn’t find an account tied to your username on wordpress.com/woocommerce.com. Please open a new ticket at https://woocommerce.com/support and we’ll check what’s going on. In the meantime, I’ll close this topic for now.
- The topic ‘There was a problem purchasing your shipping label. Please try again in a moment’ is closed to new replies.