Can’t delete albums or photos from back end

  • Hello,
    In the list of albums on page wp-admin/admin.php?page=um_gallery, these actions do not do anything:
    – checking the box for one or more albums in the list does not show any actions to select or perform, such as Delete.
    – clicking on Delete for an album does nothing. The link for Delete goes to the current page.
    In the page to edit an album, the Delete button for a photo (trash can icon) does nothing (it links back to the current page) and the Edit button also does nothing (it also links back to the current page).
    We have a lot of garbage albums I need to get rid of but it doesn’t seem possible to delete them or any photos in them.
    Also for users, it is impossible to see or delete photos they uploaded that are not currently in the set of 9 that are shown in their Profile gallery. How can members delete older photos that are not shown anymore after they uploaded more photos and the old ones aren’t visible?
    Thanks,
    Kathy

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter kengholm

    (@kengholm)

    I forgot to describe what I did for troubleshooting:
    – Put the site into WP’s Troubleshooting mode with only User Gallery and UM plugins active. No change.
    – Disabled and re-enabled User Gallery. No change.
    – Deleted the User Gallery plugin, then downloaded a fresh zip from the plugin site, installed and activated. No change.
    UM version 2.1.19, UserGalleryLite 1.0.5.8.1, WP 5.6.3 (waiting for UM:Mailchimp update for WP 5.7.x before I can update WP to 5.7.x.)

    Plugin Author SuitePlugins

    (@suiteplugins)

    Thanks for reaching out with the issues you have encountered.

    I will investigate and fix the issues related to the deleting of the album.

    For the photos on users’ galleries, are you saying they are unable to access the older photos to delete them?

    Thread Starter kengholm

    (@kengholm)

    Hi, Thanks for looking into this. Today I can’t replicate “user can’t see or delete photos not shown to public.” Details below, plus a minor new issue.
    I tried this just now with my own account. I added more photos until I had 10, which is one more than the 9 we display to the public. As expected, only 9 showed to the public and they were the newest ones. I noticed that if I add multiple photos in a single “Add Photo” action, I can’t control their order within the group of photos added together.
    I AM able to see and delete photos from my own gallery using the member-side (front end) user interface, including the older ones not visible to the public. Still cannot delete them from admin-side (back end) interface. My observation last night that members couldn’t delete images from front end was probably wrong, with the additional possibility that I had things in an invalid configuration at the time.
    When I deleted a photo of mine in the front end, after confirming the deletion, the screen showed a white popup showing text “Loading icon” in the upper left corner and an X for Close in the upper right. Clicking the x dismissed it. Sometimes that popup appeared immediately and sometimes it waited until I clicked on one of the remaining photos. Dismiss again, click a photo, it pops up again, …, until I refresh the page and it doesn’t come back until I delete another photo.
    Best regards,
    Kathy

    • This reply was modified 3 years, 10 months ago by kengholm.
    • This reply was modified 3 years, 10 months ago by kengholm.
Viewing 3 replies - 1 through 3 (of 3 total)
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