forgot password link broken

  • Resolved toodles53562

    (@toodles53562)


    3 years, 6 months ago

    When one of our users tries to use the forgot password; an email goes to that user and the link that is provided goes to a broken link that is says url1411.ctghoops.com
    I have deactivated our caching plugin and CDN, but this doesn’t seem to resolve the issue.
    Please help.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    an email goes to that user and the link that is provided goes to a broken link that is says url1411.ctghoops.com

    This may very likely be a conflict, but before we confirm that, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter toodles53562

    (@toodles53562)

    
### WordPress Environment ###

WordPress address (URL): https://ctghoops.com
Site address (URL): https://ctghoops.com
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.12
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.49-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: wp_
Total Database Size: 11.46MB
Database Data Size: 8.68MB
Database Index Size: 2.78MB
wp_woocommerce_sessions: Data: 2.35MB + Index: 0.13MB + Engine MyISAM
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### Post Type Counts ###

attachment: 144
course_unit: 8
custom_css: 1
customize_changeset: 51
nav_menu_item: 17
newsletter: 11
page: 26
popup: 7
popup_theme: 8
post: 11
product: 16
product_variation: 57
revision: 252
shop_coupon: 1
shop_order: 7
wpcw_certificates: 1
wpcw_course: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (15) ###

All in One SEO: by All in One SEO Team – 4.1.0.2
Analytify - Gooogle Analytics Dashboard Widget: by Analytify – 2.0.0
Disable Gutenberg: by Jeff Starr – 2.4
Mailster SendGrid Integration: by EverPress – 2.1
Mailster for WooCommerce: by EverPress – 1.5
Mailster - Email Newsletter Plugin for WordPress: by EverPress – 2.4.18
Popup Maker: by Popup Maker – 1.16.1
Really Simple SSL: by Really Simple Plugins – 4.0.14
Woo Commmerce Addon for WP Courseware: by Fly Plugins – 1.4.6
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WooCommerce: by Automattic – 5.2.2
Analytify - Google Analytics Dashboard: by Analytify – 4.0.2
WP Courseware: by Fly Plugins – 4.8.3
WP Mail SMTP: by WPForms – 2.7.0

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W3 Total Cache: by BoldGrid – 2.1.2

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Flatsome
Version: 3.13.3
Author URL: https://www.uxthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 247
Oldest: 2021-04-23 14:37:42 -0500
Newest: 2021-05-03 08:37:56 -0500

Pending: 8
Oldest: 2021-05-03 08:52:56 -0500
Newest: 2021-05-09 14:30:41 -0500

### Status report information ###

Generated at: 2021-05-03 08:43:00 -05:00
    Thread Starter toodles53562

    (@toodles53562)

    What is the conflict with, do you know? How can I resolve it.

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    Thank you for the System Status Report.

    I’m not exactly sure what is conflicting here, but based on the System Status Report, I’d start with testing out a different theme to see if resetting password works fine in a stock theme like Storefront.

    If that doesn’t help, the best way forward would be to perform a complete conflict test as per the instructions in https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @toodles53562,

    We’ve not heard back from you in a while. Just checking if were you able to perform a conflict test and if anything came up.

    We’ll be happy to hear an update from you.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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