product description shows in feed with html code

  • I use WooCommerce Google Product Feed Version 9.6.6 | By Ademti Software Ltd.
    https://woocommerce.com/products/google-product-feed/
    Product description and short product description in the feed are shown with html code. For example, in the wordpress product card in the description field there are 2 options for viewing text: visual and text(with html code). The plugin takes information from the second option(from the text field (with html code). But it should take clear text without html
    How can this be fixed?
    Thanks

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    Since that is a commercial plugin, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://woocommerce.com/contact-us/

    Forum volunteers are not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

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