inbox

Could you provide the website?
I guess it about how to set the form.
like: you need email
it should be [email your-email] (O)
instead of [your-email] (X)

hi @rian1995 this the link laplancha-bali.com, i already set the form correctly, if i put the [email your-email] there is notification said “Invalid mailbox syntax is used.”

your mail app is grouping the mail by sending address and subject, so I suggest you try to make the subject dynamic (for example by inserting the name of the user)

hi @adityakoploh
I guess your contact form just like
[text* your-name ]
[email* your-email]
[text your-subject]
[text your-message]

in the setting of “email”
there is an option might be “use as HTML5 format”
Bewteen the mail contain(inbox) and the file(include file).
Make sure that option stay disable

@codekraft you mean put “[FullName]” in subject form?

@rian1995 where to change the option?

@adityakoploh yes something like that! mails are aggregated by outlook because they have the same subject and are sent by the same email so you need to provide a different subject