Admin notification email on orders not working

  • Resolved zazz

    (@zazz)


    3 years, 10 months ago

    Hello,
    for the last month or so there’s been an issue with receiving notification emails for new orders. The emails to the clients do work as expected, but the ones for the admins only work after we update the email list (adding or removing an email address) and then it stops again in a week or so

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    Firstly, you’ll want to see if the emails are being correctly generated and sent. You can do this by installing a plugin like WP Mail Logging (https://www.ads-software.com/plugins/wp-mail-logging/), and placing a test order.

    If they are being generated, then there is a good possibility that the server is blocking them from being sent. I will recommend you to search for a dedicated SMTP Provider as documented here:

    https://docs.woocommerce.com/document/email-faq/#section-5

    Also, here is a great guide from MailPoet that will be super helpful for you in which talks about this issue:

    https://www.mailpoet.com/blog/woocommerce-email-not-sending/

    I hope this helps

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @zazz,

    We’ve not heard back from you in a while, so I’ll go ahead and mark this thread as resolved. Hopefully, the above info was helpful.

    If you have further questions, please feel free to create a new thread.

    Thanks.

    Thread Starter zazz

    (@zazz)

    No, the above did not resolve the issue as the other emails are being sent, also when you update the admin emails list those emails start working again so it’s not a problem with the SMTP server or the emails being blocked, but with the woocommerce script
    but i’ve enabled the mail logging script to see if it will log any issues the next time this happens

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @zazz ????

    but i’ve enabled the mail logging script to see if it will log any issues the next time this happens

    Have you had any luck with the WP Mail Logging plugin?

    Keep us posted with your findings or if you need any further help.

    Cheers

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @zazz,

    We’ve not heard back from you in a while and we might mark this thread as resolved due to inactivity, for the general health of the forum.

    Just to check, do you have any updates regarding this issue?

    We’ll be happy to assist further based on your findings.
    Thanks.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,

    Since this thread has been inactive for a while, I’ll go ahead and mark it as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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