feed will not run on manual or auto

  • Resolved rrdelaney77

    (@rrdelaney77)


    3 years, 6 months ago

    All plugin system checks checkout (cron active, updated), but feeds (new/old) will not run. I copied and manually ran a [usually] active/updated feed, and the log can be seen below: 

    05-11-2021 @ 09:36:03 - <!-- Start new QUERY -->
05-11-2021 @ 09:36:03 - Array
(
    [posts_per_page] => 243
    [offset] => 0
    [post_type] => Array
        (
            [0] => product
            [1] => product_variation
        )

    [post_status] => publish
    [fields] => ids
    [no_found_rows] => 1
)

05-11-2021 @ 09:36:03 - <!-- START new QUERY -->

    I also lowered the products per batch to 250, but no luck.

    I did troubleshoot by clearing all cache, then disabling all caching plugins, disabling then re-enabling product feed pro, but same occurrence.

    Does this log give any insight as to why they are not running? Open to any thoughts, and let me know if you might need any more info from my end, thanks so much!

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing issues with processing your feeds. The log you shared does not provide insights as to what might be causing this.

    Can you:

    Thread Starter rrdelaney77

    (@rrdelaney77)

    Sure thing, thanks.

    https://www.worldwidechocolate.com/wp-content/uploads/woo-product-feed-pro/logs/debug.log

    Fatal errors from today (resolved)

    2021-05-11T00:08:29+00:00 CRITICAL Allowed memory size of 419430400 bytes exhausted (tried to allocate 1138688 bytes) in /home/worldwidechocola/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbutils.php on line 58

2021-05-11T00:15:28+00:00 CRITICAL Allowed memory size of 419430400 bytes exhausted (tried to allocate 1138688 bytes) in /home/worldwidechocola/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbutils.php on line 58

2021-05-11T07:52:37+00:00 CRITICAL Allowed memory size of 419430400 bytes exhausted (tried to allocate 1175552 bytes) in /home/worldwidechocola/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbutils.php on line 58

2021-05-11T13:02:35+00:00 CRITICAL Cannot declare class WC_Facebook_Loader, because the name is already in use in /home/worldwidechocola/public_html/wp-content/plugins/facebook-for-woocommerce-release-1.10.0/facebook-for-woocommerce.php on line 29

2021-05-11T13:02:37+00:00 CRITICAL Cannot declare class WC_Facebook_Loader, because the name is already in use in /home/worldwidechocola/public_html/wp-content/plugins/facebook-for-woocommerce-release-1.10.0/facebook-for-woocommerce.php on line 29

2021-05-11T13:02:37+00:00 CRITICAL Cannot declare class WC_Facebook_Loader, because the name is already in use in /home/worldwidechocola/public_html/wp-content/plugins/facebook-for-woocommerce-release-1.10.0/facebook-for-woocommerce.php on line 29

    Let me know if there’s anything else, thanks!

    Thanks for this. Looking at your debug.log it appears that your feeds stopped updating on the 15th/16th of April.

    This might very well be the cause for that, your server running out of memory:

    2021-05-11T00:08:29+00:00 CRITICAL Allowed memory size of 419430400 bytes exhausted (tried to allocate 1138688 bytes) in /home/worldwidechocola/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbutils.php on line 58

    2021-05-11T00:15:28+00:00 CRITICAL Allowed memory size of 419430400 bytes exhausted (tried to allocate 1138688 bytes) in /home/worldwidechocola/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbutils.php on line 58

    2021-05-11T07:52:37+00:00 CRITICAL Allowed memory size of 419430400 bytes exhausted (tried to allocate 1175552 bytes) in /home/worldwidechocola/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbutils.php on line 58`
    `

    Would it be an option for you to increase the maximum allowed memory usage in your PHP.ini?

    Alternatively, or next to, you can also try lowering the batch size of our plugin so it uses less server resources. The default batch size is set on 750 products. Try lowering it to 400 to see if that makes a difference. This is how to do it: https://adtribes.io/send-your-debug-log-to-support/

    Hope this helps.

    Assuming the issue at hand is sorted and/or our support is no longer required I will close this topic for housekeeping reasons now.

    Don’t hesitate to reach out to us again whenever you need our help.

Viewing 4 replies - 1 through 4 (of 4 total)
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