“sync and show” not available in some products

  • Resolved tolgainci

    (@tolgainci)


    3 years, 6 months ago

    Hello,

    I just started managing a wordpress site, and I’m investigating some sync problems. I found out that about 50 products are set to “sync and hide”, so they show up as inactive in fb catalog. I would like to set them to “sync and show”, but the option is not available. Please see below screenshot. When I create a new product I can see all options including “sync and show”. I will be glad if you can help.

    EDIT: My screenshot link is not displayed, which links are allowed?

    Best Regards,
    Tolga

    • This topic was modified 3 years, 6 months ago by tolgainci.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Tolga,

    Do you see the option to change it to Sync and show under your Product data settings > Facebook? Screenshot: https://d.pr/i/tenpgd

    If not, you could use https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply. It works with Chrome, Firefox and Edge.

    Thread Starter tolgainci

    (@tolgainci)

    Hello,

    Thank you for your reply. I have found the problem. These items were selected as “virtual”, when I remove that check box, I can select “sync and show”.

    Best Regards,

    Thanks for the updates @tolgainci.

    I’ll go ahead and mark this as solved.

    Best!

Viewing 3 replies - 1 through 3 (of 3 total)
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