Image doesn’t show

Hi @overmyhead2,

What is the role of the account you used when trying to set the avatar? If you click the Save button, does the avatar show up after the page load? Does the avatar show if you use an administrator account?

We have a similar issue reported [1] and a fix in the review queue [2] for it. Please let me know if it’s what happens to you!

[1] https://github.com/10up/simple-local-avatars/issues/73
[2] https://github.com/10up/simple-local-avatars/pull/74

Hi Tung,
I was using the administrator account. If I click the save button nothing changes.
But when I select an image, I get the additional button: “Delete local avatar”, so it looks like I was able to select an avatar.

As a special note, I had problems with loading images into the media library. More than once the web host tech support fixed it. This is before I understood about cpanel. I haven’t had the media upload problem in a while, I only have the avatar not showing up problem, but I don’t know if the problems are related. I don’t know how my web host tech support fixed the image load problem last time. I think maybe it had something to do with gmagick. I’ve tried the avatar upload with both gmagick and imagick and same problem.

Thank you for your help. Not sure how to upload a screenshot.

Thank you,
Andrew

@overmyhead2,

To share screenshots, you can use https://cloudup.com/.

Because you’re using the admin account, so your problem is different from #73 I mentioned above. Can you please try deactivating Ultimate Member then try setting/uploading an avatar?

Hi Tung,
When I deactivated Ultimate Member, things worked considerably better. The profile picture shows up in some places, but not others (there’s a little blue-green square in the corner some places where there should be the profile picture.) It looks like not all sizes of the image are available to show. When I upload a larger picture it shows up in more but not all places.

Thank you,
Andrew

Hi @overmyhead2,

Can you clarify where the avatar doesn’t show up?

From my test, Ultimate Member supports uploading avatar out of the box, so that’s why it conflicts with SLA. If you need UM features, then you can use its local avatar feature without install SLA.

Hi Tung,
The Avatar didn’t show up in most places I checked, but a tiny one showed up next to comments made by that person. So when I had UM installed without SLA, I couldn’t find a button or link to upload the image. I’ll check in with UM. Thanks for all your help and I’ll forward any useful info I get from the makers of UM.

Andrew

Hi Tung,
I feel like such a dunce! There was a setting in Ultimate Member to disable upload of profile photos, and that by default is set to Yes. So it is working now. Thank you for your gracious help and your work in supporting the WordPress platform.

Andrew

@overmyhead2 Glad to know you solved your issue! I’ve just recorded a gif to show the avatar uploading in UM: https://media4.giphy.com/media/Ap40mPpdsOJbdpMGFX/giphy.gif?cid=790b7611ac2fbfca131e9339cac83c9b4ff7a6948513eeff&rid=giphy.gif&ct=g

Beautiful GIF!