Warning Event

Hi @vensocialmedia,

As a first thing to try, can you check the configuration of your caching plugins? This section of the documentation explains that certain caching settings can block some pixel events from running.

Next, please disconnect and reconnect the plugin then test again.

If that doesn’t help, some additional information may help us troubleshoot effectively.

• Can you identify which of the warnings given on this page is the one you saw in your Pixel Helper? – https://developers.facebook.com/docs/facebook-pixel/support/pixel-helper
• Next, can you navigate to WP Admin → WooCommerce → Status → Logs and tell us if there are any fatal or critical errors relating to the Facebook extension?
• It will be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce → Status from your dashboard. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment. If you can’t provide that, at least let us know your Facebook for WooCommerce version number.

We look forward to hearing back from you!

• This reply was modified 3 years, 9 months ago by lionel.a11n.
• This reply was modified 3 years, 9 months ago by lionel.a11n.

Hi,
I tried to disable the cache plugin but the problem remains.

I'll give you the requested links.

1) This is the kind of warning that Facebook Helper gives me.
https://developers.facebook.com/docs/facebook-pixel/support/pixel-helper#did-not-load

2) This is the log I find of Facebook for WooCommerce.
https://we.tl/t-vNsdIS87X8

3) This is the status of WooCommerce.
### WordPress Environment ###

WordPress address (URL): https://biodomusenatura.it
Site address (URL): https://biodomusenatura.it
WC Version: 5.3.0
REST API Version: ? 5.3.0
WC Blocks Version: ? 4.9.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.2.6
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 524 MB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.28-1+0~20210503.84+debian9~1.gbp6819da
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.48-MariaDB-0+deb9u2
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: wpxo_
Dimensione totale database: 41.90MB
Dimensione dati database: 29.28MB
Dimensione indice database: 12.62MB
wpxo_woocommerce_sessions: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
wpxo_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpxo_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpxo_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpxo_woocommerce_order_items: Dati: 0.17MB + indice: 0.06MB + motore InnoDB
wpxo_woocommerce_order_itemmeta: Dati: 1.52MB + indice: 1.78MB + motore InnoDB
wpxo_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpxo_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpxo_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpxo_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpxo_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpxo_woocommerce_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wpxo_actionscheduler_actions: Dati: 1.04MB + indice: 0.23MB + motore MyISAM
wpxo_actionscheduler_claims: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wpxo_actionscheduler_groups: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wpxo_actionscheduler_logs: Dati: 0.47MB + indice: 0.34MB + motore MyISAM
wpxo_aepc_custom_audiences: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wpxo_aepc_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_affiliate_wp_affiliatemeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpxo_affiliate_wp_affiliates: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpxo_affiliate_wp_creatives: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpxo_affiliate_wp_mlm_connections: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpxo_affiliate_wp_payouts: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpxo_affiliate_wp_referrals: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpxo_affiliate_wp_rest_consumers: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpxo_affiliate_wp_visits: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
wpxo_cartflows_ca_cart_abandonment: Dati: 0.17MB + indice: 0.02MB + motore InnoDB
wpxo_cartflows_ca_email_history: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpxo_cartflows_ca_email_templates: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_cartflows_ca_email_templates_meta: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpxo_commentmeta: Dati: 0.13MB + indice: 0.03MB + motore InnoDB
wpxo_comments: Dati: 0.41MB + indice: 0.38MB + motore InnoDB
wpxo_ewwwio_images: Dati: 0.27MB + indice: 0.12MB + motore MyISAM
wpxo_ff_scheduled_actions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_fluentform_entry_details: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_fluentform_forms: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_fluentform_form_analytics: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_fluentform_form_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_fluentform_logs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_fluentform_submissions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_fluentform_submission_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
wpxo_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
wpxo_options: Dati: 4.45MB + indice: 0.33MB + motore InnoDB
wpxo_postmeta: Dati: 3.52MB + indice: 3.03MB + motore InnoDB
wpxo_posts: Dati: 1.47MB + indice: 0.22MB + motore InnoDB
wpxo_rank_math_404_logs: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wpxo_rank_math_analytics_gsc: Dati: 2.52MB + indice: 4.64MB + motore InnoDB
wpxo_rank_math_analytics_objects: Dati: 0.05MB + indice: 0.02MB + motore InnoDB
wpxo_rank_math_internal_links: Dati: 0.07MB + indice: 0.03MB + motore MyISAM
wpxo_rank_math_internal_meta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wpxo_rank_math_redirections: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wpxo_rank_math_redirections_cache: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wpxo_smush_dir_images: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpxo_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpxo_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpxo_term_relationships: Dati: 0.06MB + indice: 0.02MB + motore InnoDB
wpxo_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
wpxo_usermeta: Dati: 0.30MB + indice: 0.31MB + motore InnoDB
wpxo_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
wpxo_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore MyISAM
wpxo_wc_admin_note_actions: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wpxo_wc_category_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wpxo_wc_customer_lookup: Dati: 0.02MB + indice: 0.02MB + motore MyISAM
wpxo_wc_download_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wpxo_wc_order_coupon_lookup: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wpxo_wc_order_product_lookup: Dati: 0.05MB + indice: 0.05MB + motore MyISAM
wpxo_wc_order_stats: Dati: 0.02MB + indice: 0.02MB + motore MyISAM
wpxo_wc_order_tax_lookup: Dati: 0.01MB + indice: 0.02MB + motore MyISAM
wpxo_wc_product_meta_lookup: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wpxo_wc_reserved_stock: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wpxo_wc_tax_rate_classes: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
wpxo_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
wpxo_wpmailsmtp_tasks_meta: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
wpxo_wpml_mails: Dati: 11.66MB + indice: 0.03MB + motore MyISAM
wpxo_wpr_rucss_resources: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
wpxo_wpr_rucss_used_css: Dati: 0.02MB + indice: 0.05MB + motore InnoDB

### Post Type Counts ###

attachment: 240
custom_css: 5
et_pb_layout: 3
nav_menu_item: 11
oembed_cache: 9
page: 31
popup: 3
popup_theme: 8
post: 18
product: 66
revision: 4
shop_coupon: 2
shop_order: 429
shop_order_refund: 1
testimonial: 2
was: 3
wcp_ruleset: 2
wpephpcompat_jobs: 11

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (30) ###

Cookie Info: by Daniel Paul – 1.3
AJAX Thumbnail Rebuild: by junkcoder
ristoniinemets – 1.13

Akismet Anti-Spam: by Automattic – 4.1.9
Brave Conversion Engine: by Brave – 0.4.3
Child Theme Configurator: by Lilaea Media – 2.5.8
Join.chat: by Creame – 4.1.14
Database Browser: by Chris Taylor – 1.4.4
Divi Booster: by Dan Mossop – 1.9.3
Aspen Footer Editor: by Aspen Grove Studios – 2.1.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Elegant Themes Updater: by Elegant Themes – 1.2
Enhanced Media Library: by wpUXsolutions – 2.8.5
Facebook for WooCommerce: by Facebook – 2.5.0
Insert Headers and Footers: by WPBeginner – 1.6.0
Rank Math SEO: by Rank Math – 1.0.64
SEO Optimized Images: by priyanshu.mittal – 1.9
Tabbed Login Widget: by Vivek Marakana – 1.1.2
Upsell Order Bump Offer For Woocommerce Pro: by MakeWebBetter – 1.3.0
Upsell Order Bump Offer for WooCommerce: by MakeWebBetter – 1.4.2
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.12
WooCommerce Conditional Shipping and Payments: by SomewhereWarm – 1.8.5
Extra Charges To Payment Gateway For WooCommerce (Standard): by hemsingh1 – 2.0.2.1
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
Woocommerce Role Pricing: by eggemplo – 3.3.3
WooCommerce: by Automattic – 5.3.0
Importatore WordPress: by wordpressdotorg – 0.7
WP Mail Logging: by MailPoet – 1.9.7
WP Mail SMTP: by WPForms – 2.8.0
WP Rocket: by WP Media – 3.9
Smush: by WPMU DEV – 3.8.4

### Inactive Plugins (4) ###

MainWP Child: by MainWP – 4.1.6.1
Schema - All In One Schema Rich Snippets: by Brainstorm Force – 1.6.4
WooCommerce Advanced Shipping: by Jeroen Sormani – 1.0.13
WooCommerce Prices By User Role: by Festi-Team – 4.3

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #183 - /shop/
Carrello: #124 - /carrello/
Pagamento: #126 - /checkout/
Il mio account: #128 - /mio-account/
Termini e condizioni: #2199 - /termini-e-condizioni/

### Theme ###

Name: Child Theme for Divi by IWG
Version: (aggiornamento alla versione 0 disponibile)
Author URL: https://wp-ninja.net
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.6.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 2.453
Oldest: 2021-05-19 08:38:23 +0000
Newest: 2021-05-26 06:11:16 +0000

Pending: 2
Oldest: 2021-05-26 14:53:39 +0000
Newest: 2021-05-28 14:45:51 +0000

### Status report information ###

Generated at: 2021-05-26 07:15:22 +01:00

Hi there,

Thanks for your reply and for the logs.

As I’m not able to replicate this on any of my test sites, it does sound like there may be something unique to your site or server which may be blocking the pixel from loading.

This could be a caching plugin, a security plugin, any plugin which affects JS loading on your site, or a plugin which allows you to insert custom code snippets.

The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce and Facebook for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.

To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here..

Please note: If your site is live and you would prefer not to do this on there, you can clone your site using a free plugin such as WP Staging – https://www.ads-software.com/plugins/wp-staging/ – to test this further.

Let us know how that goes.

If that still doesn’t resolve this, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.