Box donation keep loading for users after donating with “Stripe – Credit Card”

Hi @frenchhabc,

This is most often caused by a lack of the proper webhook (the only mechanism for sending data from Stripe to your GiveWP site) set in your Stripe account. The good news is that the fix is a few steps of copy-pasting, and we’ve documented it very thoroughly.

The webhook endpoint is a URL that you need to copy and paste into a specific tab of the Stripe Dashboard, and then configure to receive all events. We recorded a quick screencast of me setting a webhook and getting the endpoint to receive all events (the password is givewp): https://screencast-o-matic.com/watch/crht3zVhICz

Our documentation (with screenshots!) on setting up the webhook is here:
https://givewp.com/documentation/add-ons/stripe-gateway/#webhooks

If the webhook is correctly configured, you should see a record in the logs at Donations > Tools > Logs > Stripe for every event at Stripe (going forward).
You’ll need to manually go through and mark the older ones as complete, using your Stripe account to cross-reference.

Double-check that webhook and let us know if you need anything else. Have a good day!

Hi,
I’ve already checked the webhooks’ installations. I check another time following the instruction you deliver to me but the problem still remains.

Hi @frenchhabc,

Go to Donations -> Tools -> System Info, scroll down to the GiveWP Configuraiton panel. At the bottom, you will see Stripe Webhook Notifications. It should display whether when the last Stripe Webhook was received with which donation or transaction.

The next step is to check the webhook attempts in your Stripe dashboard. Here’s a video on how to do that: https://screencast-o-matic.com/watch/cY6VDEKhfD

You need to check if there have been any failed webhook attempts that correspond to those donations.

Hey @frenchhabc,

Do you still need assistance here? Feel free to reopen this ticket if you need further assistance and we’ll happily help you.

Thanks for using GiveWP! Have a great day.

Hello! Sorry for the late answer.

I already checked the correspondence between the Stripe Webhook Notification attempt in my WP panel and in the Stripe Dashboard and they not match.

In my panel I have the last communication on 19th June 2021, while on Stripe the unique and last failed event is on 16th June 2021.

My webmaster tried to copy my site on another server and everything worked properly, maybe the problem could be a server problem?

Hi @frenchhabc,

Glad you were able to fix it.

It might have been a server issue.

You can check the webhook HTTP Status Code in Stripe: https://screencast-o-matic.com/i/cr1U3gV1pon

If the code is 301,404, 400, any 500+ error or a timed out error as seen on the screenshot then you know it was server related.

I’ll go ahead and close this ticket now but don’t hesitate to open a new ticket if anything else comes up.

Thanks for using GiveWP.