No Thumbnails Displaying

Hi @aspelln,

Not near a PC right now so I can’t check your website at the moment. Maybe this FAQ can help: My popular posts thumbnails are not loading. Why is that?

Hi Hector,

I checked the FAQ. I have the correct php extension, each of my posts has a featured image set and those images are saved in my WordPress media library. I’m not sure what could be the problem.

Thanks,

Niamh

Hi @aspelln,

So you have another plugin trying to lazy load images at the same time. That usually leads to this kind of issues (see: Smush stopping images loading).

The suggestion from the FAQ I linked above should help fix the problem:

If your thumbnails are broken / not loading at all then it’s possible that there’s a conflict with another plugin. (…) If you have another plugin trying to lazy load images at the same time (eg. Smush, Optimole, etc.) then this might cause WPP’s thumbnails not to load sometimes. In that case either disable WPP’s Lazy Loading feature or have your other image lazy loading plugin ignore -if possible- images that contain the wpp-thumbnail CSS class.

Edit: oh, and please remember to clear W3 Total Cache’s cache afterwards for these changes to apply.

• This reply was modified 3 years, 9 months ago by Hector Cabrera. Reason: Added note about W3TC

Hi Hector,

I don’t have Smush or Optimole installed. I tried turning off the lazy image loading in the W3 Total Cache plugin, purged the cache, and refreshed the page but there’s still nothing there.

Is it a different plugin that’s using lazy load? I went through every plugin I have to see if there was an option to turn it off but W3 was the only one I could find.

Thanks!

Niamh

Hi @aspelln,

Is it a different plugin that’s using lazy load?

I’m not super familiar with it but if I remember correctly W3TC also had its own image lazy loading option somewhere.

Have a look at W3TC’s settings and if indeed there’s an Image Lazy Loading option and it’s enabled there then try this:

1. Go to Settings > WordPress Popular Posts and click on the Tools link.
2. Under Thumbnails, make sure that the Lazy Load option is set to No and click on the Apply button right below to save changes.
3. Once you’re done, clear W3TC’s cache so these changes are applied to your website right away.

That should do the trick. If not then please let me know and I’ll have another look, alright?

Hi Hector,

I just tried it with the lazyload option in W3TC both on and off, and clearing the cache after each change. I tried turning off lazy load in WPP too but nothing seems to be working.

Oh, I just noticed that your website is being hosted on SiteGround.

SG offers their own page caching / optimization stuff as well, see: How to Flush Your Site Caches.

That’s probably the reason why clearing W3TC’s cache had no effect at all.

So:

1. You shouldn’t be using W3TC and SG’s page caching at the same time. You should either disable SG’s page caching and keep using W3TC, or disable W3TC and leave SG’s “optimizer” do the caching / page optimization stuff. Don’t have both W3TC and SG Optimizer enabled at the same time.
2. Once you get that in order, please clear W3TC’s / SG’s cache (whichever you left enabled) and report back your results.

Hi @hcabrera,

It worked! Thank you so much! My theme instructions said to set the ‘Trending Now’ thumbnail size to 300×300 which doesn’t work but with the default 150×150, it does.

Thanks again for your help!

Niamh

Awesome! Thanks for the update, glad to know everything’s working now.

Have a nice day!

Thanks you too!