No such payment_intent

  • Resolved byjekaco

    (@byjekaco)


    3 years, 9 months ago

    On May 12 a customer in Norway reported not being able to add a harness and a hip belt to his cart.
    Thereafter on May 17 he reported failures while attempting to pay and provided this screenshot https://ibb.co/S5h6gj8

    On May 19 a customer in Cyprus reported not being able to pay for an order due to the following error, which is similar to the screenshot from the previous report.

    No such payment_intent: ‘pi_1Isl9PKq48y2cwmxo73Nl03D

    Another customer encountered this issue in Sweden on 31.05

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi, @byjekaco!

    We’d love to help you take a closer look into this issue. We’ll be needing some information from you though that’s not well-suited for sharing in a public forum, so can you please contact us at WooCommerce.com > My Account > Support instead? You may need to create an account before you can access that page.

    In your request, please share :

    • Your site’s full System Status Report; you can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
    • A screenshot of the failed order; please make sure the screenshot includes as much information as possible, especially the order notes on the right. If you don’t already have a screenshot service installed, you can use https://snipboard.io
    • A link to this thread

    I’ll go ahead and close this thread for now, but we’ll see you in emails!

    Thread Starter byjekaco

    (@byjekaco)

    3D Secure attempt incomplete
    The cardholder began 3D Secure authentication but has not completed it.

    Error from Stripe Dashboard

    Thread Starter byjekaco

    (@byjekaco)

    https://monosnap.com/file/nQZMIHJtGYtzSi6onKl4CZFRKZyl6W

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey again!

    To reiterate what Cara said,

    We’ll be needing some information from you though that’s not well-suited for sharing in a public forum, so can you please contact us at WooCommerce.com > My Account > Support instead? You may need to create an account before you can access that page.

    In your request, please share :

    Your site’s full System Status Report; you can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
    A screenshot of the failed order; please make sure the screenshot includes as much information as possible, especially the order notes on the right. If you don’t already have a screenshot service installed, you can use https://snipboard.io
    A link to this thread

    I’ll go ahead and close this thread for now, but we’ll see you in emails!

    Please make sure you include all of that info, and make sure you’re opening a ticket on WooCommerce.com to handle this.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘No such payment_intent’ is closed to new replies.