On Hold Status

  • Resolved eddy123

    (@eddy123)


    3 years, 9 months ago

    Hi,

    When my order is put as on hold, woocommerce seems to count the sales amount as nett sales as shown in the Woocommerce Status in wordpress dashboard.

    How do I change to make sure when the order status is on hold, it will not count the amount as nett sales yet?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @eddy123,

    This is actually the expected behavior for orders that are “On Hold”. Inventory is reduced to allow that customer the ability to complete the payment, and by default orders marked Processing, On Hold and Completed are counted as sales.

    But if you mark that order as “Cancelled”, it should remove it from reporting and return stock and sales amount.

    To change the default behavior you could hire a developer that can assist you with custom coding. You could reach out to some of the official WooCommerce development partners via this link: https://woocommerce.com/customizations/.

    Thanks.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    It’s been a while since we last heard back from you, I’m going to mark this thread as resolved.

    Hopefully, the above information helped you out! If you have further questions, please feel free to open a new topic.

    Cheers.

Viewing 2 replies - 1 through 2 (of 2 total)
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