Product Feed Does Not Refreshing

Hi,

Thanks for using our plugin and reaching out to us.

Would you be so kind as to send us the plugin debug.log URL so we can have a look at your feed configuration and if it updates properly?

This is how you can retrieve the debug.log URL:
https://adtribes.io/send-your-debug-log-to-support/

There you go: https://lowenergysupermarket.com/wp-content/uploads/woo-product-feed-pro/logs/debug.log

Thanks for this, I had a look and your feed seems to be updating just fine (it at least did once today).

Do the products that sit in category 505300 happen to sit in multiple categories? So do they have more categories selected in WooCommerce, such as the main category?

Ok, good to know!

So I guess it is a different problem then.

Let me give you some examples as I am not sure what’s wrong now.

We have this product in stock: https://paste.pics/749292bd55edd435151ae4d893b58967

However the feed shows it as out of stock: https://paste.pics/598f2bbb7c0e7c5a12053f910f7d7a63

This is how availability is set in the feed: https://paste.pics/4ce678afb9aca331e352dd277cf84ea3

In addition the product category for this product is “Fuses and Holders”, which in the category mapping is set with category number 275: https://paste.pics/fb35ae66439c558faca098eefcdc7d03

But in the feed is set as 503739

I hope this helps.

Let me know if you need anything else

`In addition the product category for this product is “Fuses and Holders”, which in the category mapping is set with category number 275: https://paste.pics/fb35ae66439c558faca098eefcdc7d03

But in the feed is set as 503739
`

So this probably means you have probably added the above product to multiple categories on your product edit page (like the main and subcategory). Our plugin will and can use only one category for its mapping obviously and most likely it picked the other one than you expected.

With regards to your availability question: you are showing a variable product in your screenshot and one of its variations in your product feed screenshot. So changes are big that one or more of the variations have no stock or are set to “out of stock”.

So this probably means you have probably added the above product to multiple categories on your product edit page (like the main and subcategory). Our plugin will and can use only one category for its mapping obviously and most likely it picked the other one than you expected.

What I meant is that the product category as inserted in the field mapping is not pulling through.

With regards to your availability question: you are showing a variable product in your screenshot and one of its variations in your product feed screenshot. So changes are big that one or more of the variations have no stock or are set to “out of stock”.

Not sure what you mean by that. Yes, we have variables, but they are all in-stock.

Sorry, can you clarify?

What I meant is that the product category as inserted in the field mapping is not pulling through.

Yes that I understand ?? What I am trying to explain is that you have probably checked multiple categories for products. So something like this: https://www.dropbox.com/s/f21e5nbzfc29egq/multiple-categories.png?dl=0
As you can see in the example above a product is part of 3 categories. The category mapping of our plugin can put only 1 mapping in the feed and not all three. So that is why you are seeing it in category ID 275 and not in category ID 503739. Hope this makes sense?

With regards to your availability issue. For variable products you can set stock management for the variable product however also for all its variations. See this:
Variable product: https://www.dropbox.com/s/cw8m4z3w3w0oryd/stock-status-1.png?dl=0
One of the variable products variations: https://www.dropbox.com/s/wnltdc9cxsjzc6s/stock-status-2.png?dl=0
So how do those two screens look to you with regards to their stock status?

Re: category mapping

It makes sense what you say; however, I confirm there is only one category selected: https://paste.pics/43fe7d017606b09a2d51a3a27752399c

Re: availability. This is how we handle the stock: https://paste.pics/e4882cebbf98b4b80120a2bb8a726b30

and this is how it appears in the variations
https://paste.pics/7385164f924a668459337ab058416579

Let me know

Let me give you a better example of a product that is at risk of disapproval in the Merchant Centre.

I’ll only focus on availability as it is the current issue in the Merchant Centre.

Product name: Solar Thermal Water Heater Mat 0.66m x 1.5m , Pump and Solar Panel Kit
Product page: https://lowenergysupermarket.com/product/solar-thermal-water-heater-mat-0-66m-x-1-5m-pump-and-solar-panel-kit/?attribute_pa_wattage=20w-solar-panel&attribute_pa_pack-size=1-pool-mat&utm_source=Google%20Shopping&utm_campaign=Simone%20&utm_medium=cpc&utm_term=33879
Product Variation: 20W Solar Panel

Currently set as in stock in woocommerce in both product variation and generic
Product variation screenshot: https://paste.pics/aa21faed72f2f9db75f3eb8ca63ff996
Generic stock level screenshot: https://paste.pics/eae44c780b63835834a4e88236d73459

However, the product appears as out of stock in the product feed:https://paste.pics/7646c828449b8b6961bf092a30297d03

Let me know

• This reply was modified 3 years, 9 months ago by track63.

Hi,

We have replicated the settings for a variable product on one of our test websites.

Variable product setting:
https://www.dropbox.com/s/6yndz0r89hx2g32/stock-1.png?dl=0

Variation settings:
https://www.dropbox.com/s/e2b2rn62h9tmp30/stock-2.png?dl=0

Field mapping(s):
https://www.dropbox.com/s/sovi7ppe3jtizd4/stock-3.png?dl=0
https://www.dropbox.com/s/25b5jdzt8g3pif1/stock-4.png?dl=0 (just to check the stock)

Results to this in the feed:
https://www.dropbox.com/s/64xhw788cv6wali/stock-6.png?dl=0

So for us all seems to be working as expected. Did you do anything else in your feed configuration/rules?

Exactly the same set-up.

I have also added a custom label 4 in the field mapping to pull stock level but it hasn’t updated at all.

https://paste.pics/09c57e3a93126fd54ac8cabc721bab10

Feed: https://lowenergysupermarket.com/wp-content/uploads/woo-product-feed-pro/xml/ut4JlyeriPc7SW1Tba6paAhQVwmhh0vh.xml

I have created a new data feed for the purpose of giving it a go and see if the Custom label were pulling through and they do

https://lowenergysupermarket.com/wp-content/uploads/woo-product-feed-pro/xml/51ZQ5fpDFblB1FYMJgx5eW8FGRE15lrQ.xml

My assumption is that the plug is working fine when a new feed is created, but it doesn’t get uploaded.

I am unsure of what to do

So either your feed is not updating at all or/and your feed is getting cached.

Are you using a 3th party caching plugin or doing some server-side caching? If so, make sure to flush all caching and make sure the feed URL gets excluded from caching.

Also, did you have a look in the WooCommerce fatal error logs of today/yesterday? Perhaps those are showing an error that could explain why this is happening.

This is the only fatal error I can see from the 3rd of June

https://paste.pics/b7211024663570c9c8198d33b6120123

I’ll ask the developer for the other bits

Here we go, asnwer from the developer:

The site uses Siteground’s own caching software as well as Memcached.

https://www.ads-software.com/plugins/sg-cachepress/

Let me know

Well the caching answer combined with the fact there are no errors in your fatal error logs makes me believe the feed itself is being cached by your software and or memcached. Make sure that caching is flushed and the feed URL is excluded from being cached.