Payment is Made Twice

That’s really odd @amitsksingh

I am using this plugin on website but I am facing strange issue with this plugin. Sometimes payment is made twice. Any idea why?

May I get your clarification:

– Is the order coming in WooCommerce as one order?

– But you get two payments on your Stripe account so you need to refund one of those?

– Could you please share the screenshot of an affected order along with its order notes being visible?

I recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL here in your reply.

This could be a sign of a conflict either with the theme or specific plugin so I’d suggest you to do a conflict test. But we can’t be sure until I get the above clarification from your end please.

Look forward to your reply.

@solstudioim

Let me try to explain the process in detail. When customer place an order, they get an error attached in screenshot one. So, they try again and payment is made twice.

Screenshot One: https://snipboard.io/3eyKEG.jpg

Screenshot Two: https://snipboard.io/0vhAsT.jpg This screenshot is for orders.

Regards,
Amit

Hi @amitsksingh,

Ok, that makes things a bit clearer for us. Seemingly there is an error that is supposed to be displayed there, but for some reason it’s text is not shown.

Are you currently able to reliably replicate this empty error? If you can I would recommend creating a staging site and then running a conflict test to see if you can get the error text to appear.

If your host doesn’t offer that option, we recommend WP Staging (https://www.ads-software.com/plugins/wp-staging/) for quickly spinning up a new test site. Then, here are our steps to determine if this is a conflict.

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

Hi @amitsksingh

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Thanks,