Update to version 3.9.0 fails

  • Resolved jcanepa

    (@jcanepa)


    3 years, 5 months ago

    Received message “Update failed: There has been a critical error on this website” when attempting to update from version 3.8.0 to 3.9.0. See stack trace for specific details:

    WordPress version 5.7.2
Current theme: [custom theme]
Current plugin: BackWPup (version 3.9.0)
PHP version 7.4.20

Error Details
=============
An error of type E_ERROR was caused in line 35 of the file [website_path]/wp-content/plugins/backwpup/inc/Notice/PromoterUpdater.php. Error message: Uncaught Error: Class 'Inpsyde\BackWPup\Notice\PromoterMessage' not found in [website_path]/wp-content/plugins/backwpup/inc/Notice/PromoterUpdater.php:35
Stack trace:
#0 [website_path]/wp-includes/class-wp-hook.php(294): Inpsyde\BackWPup\Notice\PromoterUpdater->update()
#1 [website_path]/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters()
#2 [website_path]/wp-includes/plugin.php(484): WP_Hook->do_action()
#3 [website_path]/wp-admin/includes/class-plugin-upgrader.php(371): do_action()
#4 [website_path]/wp-admin/update.php(51): Plugin_Upgrader->bulk_upgrade()
#5 {main}
  thrown
Viewing 7 replies - 1 through 7 (of 7 total)

  • Same error here on my site! ??

    Please give an advise what to do.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hello,

    Thanks for the feedback.
    As far as I can tell, the update installs properly despite the error message, so it should not affect the backup functionality.
    If you are not comfortable, you can download the previous version from here:
    https://downloads.www.ads-software.com/plugin/backwpup.3.8.0.zip
    But I don’t think this is necessary. We will take care of this as soon as possible.

    Kind regards,
    Niklas

    Thread Starter jcanepa

    (@jcanepa)

    That wasn’t the case for me, this error prevented the update from taking. I do appreciate the quick response @niklasinpsyde, I’ll hang tight.

    Plugin Support happyAnt

    (@duongcuong96)

    @jcanepa @tooni
    in case you got an issue with the plugin update( there is an error reported from WP we noticed that) but please don’t worry, just reload the site and it’s should working just fine, if it not, please remove the plugin using your cPanel or uninstall the old version 3.8 first then install the new one(3.9)

    (you can keep your BackWPUp jobs and all configuration by going to BackWPUp -> Settings -> General tab -> enable Keep BackWPup data stored in the database after uninstall)

    Thank you so much for all of your help and we really sorry about the issue caused!

    Hi,

    I noticed you worked on the issue recently, just wanted to let you know that now the error during an upgrade is:

    Uncaught Error: Call to undefined method Inpsyde\BackWPup\Notice\PromoterMessage::defaults() in /wp-content/plugins/backwpup/inc/Notice/PromoterUpdater.php:35

    Maybe you already work on that, but just in case you are not aware of it ??

    Best,
    Florian

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @florianbrinkmann, @jcanepa,

    Thanks, the problem should be resolved now.
    Updating to version 3.9.0 from the plugins page no longer causes any errors.
    In any case, the error that appeared before should not have any negative impact and basically looked worse than it was.
    But if any questions remain, please let us know.

    Kind regards,
    Niklas

    Hi @niklasinpsyde,

    yes, worked now without the error, thanks!

    Best,
    Florian

Viewing 7 replies - 1 through 7 (of 7 total)
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