Order status changed to failed and change back to processing immediately

  • Resolved diesua

    (@diesua)


    3 years, 9 months ago

    Hi, we are facing an issue, which when the customer pay with stripe the order status changed to failed and change back to processing immediately.

    2021-06-14T10:20:34+08:00 DEBUG
    ====Stripe Version: 5.2.0====
    ====Start Log====
    Error: stdClass Object
    (
    [token_id] =>
    [customer] => cus_JfQGM8F8lfo3O4
    [source] =>
    [source_object] =>
    )

    ====End Log====

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @diesua

    > the order status changed to failed and change back to processing immediately

    Is this happening with every customer charge?
    What is the status before Pending?
    Is this via payment card or another Stripe payment method?

    Are there any other order notes explaining this status change process?

    Thanks,

    Thread Starter diesua

    (@diesua)

    @dougaitken
    Thx for the reply, it happens to most of the charges from stripe from 1st Jun. Currently, we only open card payment for Stripe.

    Currently the woocommerce version is 5.3.0

    • This reply was modified 3 years, 9 months ago by diesua.
    Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hey @diesua,

    Thanks for the screenshot, We would like to take a look at the logs of such failed orders, and it would be easier to work on this via email.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter diesua

    (@diesua)

    Hi @simplysaru
    I have submitted a ticket, thx.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    I’m going to mark this thread as resolved, as we will help further in a ticket on WooCommerce.com ??

Viewing 5 replies - 1 through 5 (of 5 total)
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