Woocommerce subscription auto renewal issue with Stripe sepa direct debit

Hey there @tarunweb1,

To better understand what’s happening, I’d like to take a look at your site’s logs.

To find the generated logs for SEPA Direct Debit:

1. Go to WooCommerce > Status > Logs
2. In the top right corner, open the drop-down and select the [plugin] log that you need, then click view to load it. Here’s what that looks like: https://d.pr/i/tCljQd
3. Copy/paste the relevant part of the log into your response so we can take a look.

Look forward to your reply at your earliest.

Hi @simplysaru

thank you for your reply. These are my error logs from yesterday. Please see attached screenshot.

https://prnt.sc/15rrwjk

Hey there @tarunweb1 !

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

It would great if you can share Stripe Logs(not Fatal error logs) in your email to us, especially anything that would relate to an order attempted via SEPA direct debit.

We will be able to help you further there.

Hi @simplysaru

I have generated the ticket on Woocommerce.com.

Thanks. We will mark this issue resolved here.

Hi @simplysaru

do you have any update on this.

Hey there @tarunweb1,

We sent you an email reply to the email id you had on the ticket i.e t****@w****.org.

Didn’t you get our response? I sent you a reply now as well.

Could you check your email for our reply?

Hey i am with the same problem, can someone say what was the answer of This? Can you help find the solutions? Please, thank’s

Hi @performers!

If you are having the same issue on Stripe while using WooCommerce Subscriptions, please contact our support team, so we will be able to check that further.

You can use the following link:

https://woocommerce.com/my-account/create-a-ticket/?form=ticket