Duplication of “AddToCart” event using facebook for woocommercece

  • Resolved brodward

    (@brodward)


    3 years, 8 months ago

    Hello
    Facebook for woocommerce is throwing an “AddToCart” event when I enter any product page, could you tell me how can I fix this duplication in this event?
    I have no manually created events, install the Facebook pixel without adding events
    This is the error message that facebook shows me:

    “Server Sending Invalid Match Key Parameters for AddToCart Event
    Your server is sending an invalid email, external_id parameters value for your AddToCart event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns
    that are using this event.”

    Thanks for guiding me`

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    I can see that this issue is directly related to the Facebook for WooCommerce plugin.

    So in this case, I would like to recommend you to reach out to us regarding this specific issue on the following support forum:

    https://www.ads-software.com/support/plugin/facebook-for-woocommerce/

    Please kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce plugin.

    Cheers ??

Viewing 1 replies (of 1 total)
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