Items not syncing to new catalogue

  • Resolved dgttm

    (@dgttm)


    3 years, 8 months ago

    Hello,

    I deleted an old catalog and created a completely fresh one in facebook business.

    I disconnected the plugin from wordpress/woocommerce/facebook plugin -> disconnect and reconnected to the new catalogue.

    Everything went fine so far, my new catalog was selectable and setup procedure finished without errors.

    I wanted to do an initial sync, but items are not syncing.

    Please find provide the debug logs and everything else, can you make this information private?

    regards

    Nicolas

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there. We can’t make the information that you share here private. Feel free to obscure any information in the logs that you are concerned with but also understand that may limit how much help can be offered.

    Hi there,

    Please contact us with your logs and system status report at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 2 replies - 1 through 2 (of 2 total)
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