Unable to process this payment, please try again or use alternative method.

Hello!

Let’s get to the bottom of this!

Knowing the following should help us point you in the right direction:

1. Could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

2. Are you using stripe in Sandbox mode (where you have your test keys) and are using the test credit card number? Or is this happening in live mode?

If test mode, please make sure you are using your test keys (which are different than your live keys). You also need to have the test mode box checked. See # 4 at https://docs.woocommerce.com/document/stripe/#section-2

3. Did this start happening recently or are you setting up Stripe for the first time?

Looking forward to hearing from you!

Best,
Madison

Hello Team

1- Site’s Systeme status

### WordPress Environment ###

WordPress address (URL): https://houseofnoun.com
Site address (URL): https://houseofnoun.com
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.20
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 20000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.33-36-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: h6r_
Total Database Size: 8.70MB
Database Data Size: 7.00MB
Database Index Size: 1.70MB
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h6r_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

attachment: 261
mc4wp-form: 1
nav_menu_item: 63
page: 29
portfolio: 8
post: 12
product: 26
revision: 35
seedprod: 1
shop_order: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (20) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Bluehost: by Bluehost – 2.7.1
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.2.5
Creative Mail by Constant Contact: by Constant Contact – 1.4.0
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2
Duplicator Pro: by Snap Creek – 4.0.2
Envato Market: by Envato – 2.0.6
Goya Core: by Everthemes – 1.0.2.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.5.0
Kirki Customizer Framework: by David Vongries – 3.1.7
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Meta Box: by MetaBox.io – 5.4.1
Ninja Forms: by Saturday Drive – 3.5.5
Slider Revolution: by ThemePunch – 6.3.3
YellowPencil Pro: by WaspThemes – 7.4.5
WC Ajax Product Filters: by Shamim Al Mamun – 2.0.3.2
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.17
WooCommerce Stripe Gateway: by WooCommerce – 5.2.3
WooCommerce: by Automattic – 5.4.1
YITH WooCommerce Wishlist: by YITH – 3.0.23

### Inactive Plugins (0) ###

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.0.7
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1734 - /shop-2/
Cart: #1735 - /cart-2/
Checkout: #1736 - /checkout-2/
My account: #1737 - /my-account-2/
Terms and conditions: #12 - /terms-conditions/

### Theme ###

Name: Goya Child Theme
Version: 1.0.5
Author URL: 
Child Theme: ?
Parent Theme Name: Goya
Parent Theme Version: 1.0.5
Parent Theme Author URL: https://themeforest.net/user/luisvelaz
WooCommerce Support: ?

### Templates ###

Overrides: goya/woocommerce/archive-product.php
goya/woocommerce/cart/cart-empty.php
goya/woocommerce/cart/cart-shipping.php
goya/woocommerce/cart/cart.php
goya/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
goya/woocommerce/cart/shipping-calculator.php
goya/woocommerce/checkout/form-checkout.php
goya/woocommerce/checkout/form-coupon.php
goya/woocommerce/checkout/form-login.php
goya/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
goya/woocommerce/content-product.php
goya/woocommerce/content-single-product.php
goya/woocommerce/global/form-login.php
goya/woocommerce/global/quantity-input.php
goya/woocommerce/global/wrapper-end.php
goya/woocommerce/global/wrapper-start.php
goya/woocommerce/loop/add-to-cart.php
goya/woocommerce/loop/loop-start.php
goya/woocommerce/loop/pagination.php
goya/woocommerce/myaccount/form-login.php
goya/woocommerce/myaccount/navigation.php
goya/woocommerce/order/form-tracking.php
goya/woocommerce/product-searchform.php
goya/woocommerce/single-product/photoswipe.php
goya/woocommerce/single-product/related.php
goya/woocommerce/single-product/tabs/tabs.php
goya/woocommerce/single-product/up-sells.php
goya/woocommerce/single-product-reviews.php
goya/woocommerce/content-product_cat.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 13
Oldest: 2021-06-03 11:36:26 +0000
Newest: 2021-06-24 10:38:39 +0000

### Status report information ###

Generated at: 2021-06-24 10:43:46 +00:00

2- I’m using Stripe in live mode. In test mode everything works fine.

3- I’m setting stripe for the first time

Best Regards

Hi @noumedem thanks for sharing the details with us.

Looking at the log you shared, it shows that Stripe is querying the customer list. It doesn’t appear to show the transaction itself is being tried.

Could you please switch back to test mode, and see what the log shows when you process the test transaction?

Then, switch back to live mode, and ensure that the settings update to reflect your live key and secret. Attempt to place your order following the same steps as you did in test mode. Does the log show the transaction now?

If not, there may be something on your site that’s preventing Stripe from placing the transaction. To find out what that is, temporarily switch your theme to a default like Storefront, and deactivate all the plugins, leaving only WooCommerce and Stripe active. (For more details, see https://docs.woocommerce.com/document/how-to-test-for-conflicts/).

In that state, are you able to process the transaction? If so, you have a conflict. Switch your theme back, and try again. Then, add the plugins back one at a time, trying again in between, until you find the culprit. Then you can troubleshoot further.

Hello team

This the log i have in test mode using Storefront Theme :

[ SNIP! ]

• This reply was modified 3 years, 8 months ago by Yui.
• This reply was modified 3 years, 8 months ago by Jan Dembowski.

i have deleted your log dump

1. please use pastebin or gist to paste large amounts of text,
or at leadr wrap your paste between CODE (use button)

2. sanitize your dump from sensitive data, names, emails, addresses, tokens

Hi @noumedem

I’m setting stripe for the first time
..when i try to proceed a payment at the checkout page.

I wanted to add that if you are trying to process a payment using a live payment card using the same user account on your site as you have been using for testing, then this is expected, the user exists on both live and test mode.

If you are, I’d recommend not using your live payment card for testing purchases.

If none of our advice helps progress this and you require further assistance with this, please do reach out to us [directly via a WooCommerce.com account](https://woocommerce.com/my-account/create-a-ticket/), that way we can securely request any additional details.

Since we’ll proceed with any additional support via WooCommerce.com, I’ll mark this thread as Resolved for now.

Thanks,