Terrible Customer Support

  • Resolved CHAVOUSA

    (@juancamawey)


    3 years, 8 months ago

    I have the YoastSEO Pro and everything was working fine until recently. I submitted a ticket requesting support and it took a little more than a day, which is acceptable. However, after I responded to their reply, they decided to ignore my response. It has been a full week since my last response. The last follow up I sent by email was also ignored.

    The first time the tech apologized for the delay citing heavy workload. Again, 24-48 hours is acceptable. 7 full calendar days is not.

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  • Plugin Support devnihil

    (@devnihil)

    @juancamawey We’re very sorry to hear that you had this experience with our support team.

    We can assure you that all support requests are responded to, so we’d like to look into this for you further to see what happened. Can you please email us directly at [email protected], and include the link to this forum post in the body so that we can check into this situation for you?

    Additionally, if you have purchased SEO Premium you would need to contact us directly at [email protected] for assistance. As this forum is reserved for support of only the free version of Yoast SEO, as per the forum guidelines. Thanks for your understanding.

    Plugin Support devnihil

    (@devnihil)

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

Viewing 2 replies - 1 through 2 (of 2 total)
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