Setting response time

  • It says in the documentation that I can set a response time:

    2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response

    I do not see this option in the settings. Where can I set this as it currently says :
    “RE:FORM Body Clinic is connecting you with a live agent.”

    We want it to say insteda typical response time is 2h or something similar

    The page I need help with: [log in to see the link]

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