PayPal external page doesn’t open

  • Resolved Ibry

    (@toibry)


    3 years, 8 months ago

    Hi,

    I have this problem only new as when going through all the process in the Multistep form it should open the PayPal page but it doesn’t, instead it will stock on the loading view of the Multistep form.

    Need help to know the cause of this as I tried everything from my server and WordPress side.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @toibry,

    Can you attach your system info?
    Donations -> Tools -> System Info

    That will give us a broader context in order to be able to help you.

    We had some reports of connectivity issues when the site runs on PHP 8. If your server runs on PHP 8, try to downgrade to PHP 7.4 if possible.

    Next, check for any missing database tables. To do that go to Donations -> Tools -> System Info. Scroll down until you see the GiveWP Configuration section and let us know if any of the database tables listed there has a red X next to it.

    Additionally, check the server error logs for any recent Fatal errors.

    Last but not least, try our Health Check tutorial. This can allow you to test your site with different plugins without hurting the front-end of your site at all. https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

    Let me know if you find a conflict with another plugin or the theme.

    Thread Starter Ibry

    (@toibry)

    My hosting provider don’t offer PHP v8 yet and so I’ve been using 7.4 ever since.

    I attached the system info together with server error report in this link

    Found only this table with red X on it “wp_n0v7z8b9_give_revenue”

    Using Health Check I get these Errors:
    Give – Donation Plugin Could not be determined Highest supported PHP.

    That’s all I can get from the results hope it finds the issue.

    Thanks for the support

    Plugin Support Rick Alday

    (@mrdaro)

    The missing database table is probably the cause of the problem.

    The fix is really simple.

    1. First, backup your site and be sure you are comfortable recovering from that backup just in case.

    2. Enable Advanced Database Updates in Donations -> Settings -> Advanced:

    3. Next, run the update in Donations -> Tools -> Data, find create_revenue_table and click the Re-run Update button.

    4. Last, go back to in Donations -> Settings -> Advanced and disable Advanced Database Updates.

    Then do a test donation and let me know if the issue persists.

    Thanks!

    Thread Starter Ibry

    (@toibry)

    Yes that fixed the issue thank you very much for the kind help

Viewing 4 replies - 1 through 4 (of 4 total)
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