Something went wrong when connecting to Facebook!

  • Resolved coccoinomane

    (@coccoinomane)


    3 years, 8 months ago

    Hello,

    I am getting the above error every time I try to connect to Facebook.
    On the Facebook side, I manage to complete all the steps successfully: shop, page, catalog, adv; but when I get redirected to the website, I get the error.
    If needed, I am happy to provide a screencast of the whole experience, but I cannot post it publicly.

    Please note that I have already tried using the snippet https://gist.github.com/Pitboz/cc892a2da3174fc83d5adcead3f5456b and the resulting error message has been the following > https://idearia.link/mGcQhh

    I am on WooCommerce v3.9 and Facebook for WooCommerce v2.6.1.

    Thank you,
    Guido

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi There,

    I understand you are getting the Something went wrong when connecting to facebook! Please try again. error message.

    We have seen this error message with many users. Please check out the following thread to see if any solution listed there works for you.

    – https://github.com/woocommerce/facebook-for-woocommerce/issues/1529

    Keep us posted.

    Thread Starter coccoinomane

    (@coccoinomane)

    Hi @battouly , thank you for your reply!
    Alas, it still shows the same error after following all the instructions:

    – remove non a-z characters from wc_facebook_external_business_id
    – flag every permission in step 5 (even though I could not see the “Manage your business” permission)
    – use the gist
    – clean plugin options from the DB

    I can send you the screencast of the error in private, if you think that might help.

    Cheers,
    Guido

    Hi @coccoinomane,

    I can send you the screencast of the error in private, if you think that might help.

    That sounds like a plan. You can contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    I see you submitted a ticket. We’ll keep all-in-one via email.

    I’m going to mark this as resolved. If you have any further questions, you can start a new thread.

    Thread Starter coccoinomane

    (@coccoinomane)

    An update on this issue.

    Apparently, in order to properly configure the plugin you need to be the owner of the following Facebook assets:

    – the business manager,
    – the page,
    – the product catalog,
    – the pixel.

    PLEASE NOTE that you need to be the owner of these assets: being an admin is not enough!

    In other words: if you work for an agency or corporation, you need to bother quite a few people (most likely higher up in the command chain) in order to complete for this seemingly trivial task.

    It is still not clear whether this is a Facebook policy or simple inaction on the developers’ side. Either way, if you are stuck with this bug, please make your voice heard on the plugin’s page:

    – https://github.com/woocommerce/facebook-for-woocommerce/issues/1453

    Cheers,
    Guido

    • This reply was modified 3 years, 8 months ago by coccoinomane.
    • This reply was modified 3 years, 8 months ago by coccoinomane.

    Thanks for the note @coccoinomane

    We’re happy that eventually your issue was resolved.

    Feel free to open a support thread if you have any other issue at all!

Viewing 6 replies - 1 through 6 (of 6 total)
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