No Ecommerce data in GA
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Hi there,
We have setup the GA integration plugin and confirmed all settings are correct. We’re also seeing ecommerce related events. However, no actual transactions were recorded last month (June 2021). We were able to see some transactions recorded last April and May but there was none last June. Woocommerce recorded 4 purchases last June so we know there’s an issue. Can you help us check what’s wrong?
The page I need help with: [log in to see the link]
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Hi, @rongeronimo1128!
To help check this for you, can you please provide us with the following?
- System Status Report—You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it into your reply here.
- Screenshot of your Google Analytics settings from WooCommerce > Settings > Integrations—You can share this with us using a service like https://snipboard.io/
Thanks Cara,
We’re not the one’s handling their website backend but I can request all the needed info first and update this thread once we have them.
Thanks for reaching out and please don’t close this thread yet.
No worries, @rongeronimo1128!
Just so you’re aware, the thread might get marked as resolved if we don’t hear back from you after 6-7 days. That said, we can continue from this thread. We’ll be right here when you have more information for us to look into.
Thanks Cara,
I just heard from our account manager. Here’s the link to the GA settings (https://snipboard.io/Oae4Gg.jpg) and the system status report below:
### WordPress Environment ### WordPress address (URL): https://www.woodmart.co.nz Site address (URL): https://www.woodmart.co.nz WC Version: 5.5.0 REST API Version: ? 5.5.0 WC Blocks Version: ? 5.3.2 Action Scheduler Version: ? 3.2.1 WC Admin Version: ? 2.4.1 Log Directory Writable: ? WP Version: 5.7.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.34-21+ubuntu18.04.1+deb.sury.org+1 PHP Post Max Size: 64 MB PHP Time Limit: 0 PHP Max Input Vars: 1000 cURL Version: 7.58.0 OpenSSL/1.1.1 SUHOSIN Installed: – MySQL Version: 5.5.5-10.2.38-MariaDB-1:10.2.38+maria~bionic-log Max Upload Size: 64 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.5.0 WC Database Prefix: gd_ Total Database Size: 91.49MB Database Data Size: 79.65MB Database Index Size: 11.84MB gd_woocommerce_sessions: Data: 34.85MB + Index: 1.33MB + Engine MyISAM gd_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM gd_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM gd_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM gd_woocommerce_order_items: Data: 0.02MB + Index: 0.01MB + Engine MyISAM gd_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.10MB + Engine MyISAM gd_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM gd_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM gd_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM gd_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM gd_woocommerce_shipping_zone_methods: Data: 0.00MB + 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Thanks again. I’ll be waiting for your feedback.
Regards
Hi, @rongeronimo1128!
Thanks for that information. The settings look good to me. However, from the System Status Report you’ve shared with us, I am seeing plugins that might be interfering with the WooCommerce Google Analytics Integration. For instance, there’s a Google Tag Manager for WordPress plugin and at least a couple of caching plugins.
Can you let me know, have you already tried using the Google Tag Assistant to help with troubleshooting? If you haven’t, I would highly recommend it as it should give you more detailed information on what may be going on. If you’re interested, we have more on that in this guide: Testing Analytics.
Hi Cara,
I really wanted to do that test but because the client can’t share test payment details, we are unable to do it with Tag Assistant recording all the processes. I thought something is wrong with the settings but I did go though the screenshot they shared and did not find any. It could really be due to some plugins interfering with the GA integration plugin so I’ll let the web dev know. I’ll let you know how it goes.
Thanks ??
Ah, it would be quite tricky to troubleshoot without test payment details, @rongeronimo1128. But please do keep us updated in this thread if you get any new information from the client.
Hi Cara,
Thanks for being patient with us.
I did perform a test purchase today while recording everything by Tag Assistant. Although there are warnings there, I do not see any that might cause ecommerce tracking not to work. And yeah, that test I did not appear within GA’s ecomm tracking report. Ecomm-related event tracking appears within the report until Procced to Checkout then nothing else.
One question though, I noticed that there’s no transaction hit that fired on the Order confirmation page. Just pageview (screenshot). It’s that what’s causing this issue? For GA ecomm tracking that does not use plugins, that transaction hit is what’s needed for Ecomm tracking to work. Is that the same thing for woocommerce plugin? If so, then that explains why we’re not getting any data within ecomm report. I have the .harz file of the Tag Assistant recording. If you need it, let me know how I can send it to you.
Again thanks for all your help here. I wish we could resolve this issue. We’ve been using your plugins for a lot of our client’s websites and this is the first time we encounter this.
Regards,
Ron
Hi Cara,
Any updates here? we’re still not seeing transactions within the ecommerce reports in GA.
Regards,
RonHi Ron,
One question though, I noticed that there’s no transaction hit that fired on the Order confirmation page. Just pageview (screenshot). It’s that what’s causing this issue?
From my experience a plugin conflict usually hinders or overwrites some of the required tracking data. I can see you are using the Google Tag Manager chrome extension so my guess would be the same: The missing transaction hit is part of the problem.
You can also try a conflict check.
For a conflict check, you activate a default theme such as Storefront or Twenty Nineteen and only the extension you want to test: Google Analytics and WooCommerce.Takes about 5 minutes to test but do take a backup before you get going.
Here is the documentation: https://docs.woocommerce.com/document/troubleshooting-using-health-check/
Kind regards,
Thanks @conschneider,
I have suggested the above to our client’s web developer. I will update you once I hear back from them.
Regards,
Hey Ron,
I have suggested the above to our client’s web developer. I will update you once I hear back from them.
Thanks for letting us know! We’ll wait for an update once you’ve heard back from your client’s web developer.
Kind regards
Hi @martynmjones ,
Our web dev tried to disable the GTM plugin to no avail. We’re still not seeing ecommerce transactions being recorded in GA but ecomm-related events still are being recorded. They will now try to do the conflict check. I will update you of its results.
Thanks.
Hi @rongeronimo1128,
Thanks for keeping us posted. We look forward to the conflict test results.
Hello, can you please help us too, same problem here. ??
1. https://snipboard.io/AYSt2w.jpg
2.### WordPress Environment ### WordPress address (URL): https://www.terezaschoice.com Site address (URL): https://www.terezaschoice.com WC Version: 5.5.2 REST API Version: ? 5.5.2 WC Blocks Version: ? 5.3.3 Action Scheduler Version: ? 3.2.1 WC Admin Version: ? 2.4.4 Log Directory Writable: ? WP Version: ? 5.5.6 - There is a newer version of WordPress available (5.8.1) WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ? Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.23 PHP Post Max Size: 50 MB PHP Time Limit: 120 PHP Max Input Vars: 5000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.31-MariaDB-log-cll-lve Max Upload Size: 20 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? 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wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### acf-field: 62 acf-field-group: 5 advanced_ads: 4 attachment: 8474 customize_changeset: 4 elementor_library: 1 flamingo_contact: 22 flamingo_inbound: 1 krec-recipes: 495 kspo-sponsors: 13 kvid-videos: 35 mc4wp-form: 1 nav_menu_item: 17 oembed_cache: 24 page: 24 post: 279 product: 31 revision: 95 shop_coupon: 2 shop_order: 372 wc_order_status: 8 wpcf7_contact_form: 2 wpdmpro: 1 ### Security ### Secure connection (HTTPS): ? 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Parent Theme Name: Hello Elementor Parent Theme Version: 2.3.0 – 2.4.1 is available Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash WooCommerce Support: ? ### Templates ### Overrides: my-theme/woocommerce/archive-product.php my-theme/woocommerce/content-product.php my-theme/woocommerce/single-product.php ### Action Scheduler ### Complete: 109 Oldest: 2021-09-22 08:37:49 +0000 Newest: 2021-09-28 12:57:59 +0000 Pending: 2 Oldest: 2021-09-29 12:57:59 +0000 Newest: 2021-10-01 16:58:11 +0000 ### Status report information ### Generated at: 2021-09-28 15:40:19 +00:00
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