• Resolved AussieSitebuilder

    (@aussiesitebuilder)


    Im having a problem where on the check out page the stripe credit card details cannot be entered. I have read through most of the notes and deactivated and deleted the paypal plug in but the problem remains.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sol J. a11n

    (@solstudioim)

    Hi @aussiesitebuilder

    I hope you’re well and thanks for the question!

    Im having a problem where on the check out page the stripe credit card details cannot be entered. I have read through most of the notes and deactivated and deleted the paypal plug in but the problem remains.

    I checked your checkout just now, and I could see the issue where credit card number file isn’t fillable.


    Link to image: https://d.pr/i/mylRbN

    Next Steps

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps!

    Let me know once you have done a conflict test!

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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