I asked to unsubscribe from Creative Mail service, why am I still got charged?

Hi @van88

Sorry to hear you had this experience.
Could you share the domain of your WordPress site and a support case number so that we can review the status of your request?

I had this but i don’t know if it’s the info you need: ref:_00D708xak._5003n2T33sk:ref

I talked to Jeff – your Compliance Team and asked him to cancel all of my registration. I registered twice because the first one did not work, and I was advised to use another email to register one more time.

@van88 Thanks, could you also share the domain name attached to your WordPress site?

Give me your email address, I will send the domain name to your email address.

I also send Jeff the email complaining about your service clinging to me like a virus even I requested to stop. It is a waste of time from the begining, and until now, after several weeks. I can not believe that I still have to sit here wasting my time on it.

@van88 you can send the details to [email protected] please also include a link to this topic and the request to cancel all your services in the email. Make sure to include the email address you used to register for CreativeMail as well.

Hi, thanks for the instruction. I have just read it and sent the request to the email you instructed.

Thanks