showing “Passwords do not match” during reset password.

  • Resolved abdullahsafi

    (@abdullahsafi)


    3 years, 4 months ago

    Hi there,

    Whenever I tried to change my password via the reset password option it showing “password do not match”!!! I don’t know why this is showing. I was trying to change/reset my password, but not try to log in. If it was about to login then it would be fine to show that error message. But I’m trying to reset the password. why is it showing this message?

    showing this (after filling the passwords section with a new password and hit the ” save ” button)(screenshot) https://prnt.sc/1bcckvi
    I have tried disabling others plugins as well. But not working.
    pls help me, my site is online I’m losing my customers due to this problem.

    they can’t reset their password.

    • This topic was modified 3 years, 4 months ago by abdullahsafi.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Howdy ?? @abdullahsafi

    From your screenshot, it appears there is just one field for passwords. Usually, there should be two fields – just like this: https://d.pr/i/OimfSV. When you fill in one field and leave the other blank and try to submit, you do indeed get the error “Passwords do not match”.

    What I think is happeneing is that your theme might be somehow hiding the other field (Re-enter new password) from visibility so that you only see and enter one field and it ends up not working. Can you try switching themes to something like Storefront or a default WordPress theme and try again? If it works, then you need to reach out to your theme letting them know what is hidden.

    Do ensure you have WooCommerce up to date as well.

    I hope this helps.

    Thread Starter abdullahsafi

    (@abdullahsafi)

    thnx buddy.I will let you know soon…. but can you provide that field css class.So I can force it to display:block?

    • This reply was modified 3 years, 4 months ago by abdullahsafi.
    Thread Starter abdullahsafi

    (@abdullahsafi)

    And yes it was by default hidden here.when I tried it in inspect area to display :block it’s working. But when I tried it in by adding it CSS file and after saving it’s still not showing. What I tried:

    .woocommerce-form-row woocommerce-form-row–last form-row form-row-last{
    display:block!important;
    }

    but not working by adding in the css file.What to do now?

    Thread Starter abdullahsafi

    (@abdullahsafi)

    Ok, fine dear. I solved it. I added a new id to that p tag via my Cpanel. I edited the core file of the Woocommerce reset password template. And after adding that custom Id, I forced it to display: block; via that custom Id. And now working like a charm??

    thanks for your kindest reply. It wouldn’t possible If you weren’t there to help.thanks again

    • This reply was modified 3 years, 4 months ago by abdullahsafi.
Viewing 4 replies - 1 through 4 (of 4 total)
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