Not accepting new subscribers

Please enable WordPress debug mode and let us know if any errors appear.

I installed wp debugging and activated it.

I went back to my site and entered my name and extra test Gmail account that I have and still nothing.

I received an email from Arigato on a previous email account that I have subscribed at 2am and I also got an email from ninja forms saying I had a new subscriber.

I feel like it stopped working on July 17th after I installed an Arigato update.

I would delete the app and reinstall it but I have over 6 months of follow up email sequence saved in it and I don’t want to erase all of that and have to start over.

Only Debug message says this…
https://api.quic.cloud/wp/ver?site_url=https%3A%2F%2Fwearesaintly.com&domain_key=&ver=3.6.4&data%5Bv%5D=3.6.4&data%5Bsrc%5D=auto_update_plugin

On 17th we have added an option to automatically create a WP user account when someone subscribes to your mailing list. This also adds a new DB field “auto_subscribed” to bft_users table.

Most likely the field did not get added to your table for some reason. Could you deactivate and activate the plugin and see if this will help (You will not lose any data).

If this does not help you can manually add the field to your database using the SQL executioner plugin.

I have already deactivated and reactivated there plugin and this did not solve the problem.

How do I manually add the field to my database using the SQL executioner plugin?

Run this query:

ALTER TABLE $bft_users ADD auto_subscribed tinyint UNSIGNED NOT NULL DEFAULT 0;

I don’t know how to run queries in SQL.

Can you create a better update or give me an update that will revert my plugin back to the way it was when it was working?

Try the new update released now.

If that doesn’t work your need to do with SQL executioner. It’s easy – just go to Tools -> SQL Executioner, paste the query and click on the run button).

Reverting to old version is possible from the development log but means manually to download and upload files which is much harder. https://plugins.trac.www.ads-software.com/browser/bft-autoresponder/trunk?rev=2558630

Where is the new update located? It is not offering me this my list of plugins. I signed out and signed back in and cleared me cookies too.

Also, which “tools” do you mean?

I went to the tools in my WordPress Dashboard but it doesn’t give me an option for “SQL Executioner”.

1.Dashboard -> Updtes. You may have to refresh it as it does not appear immediately.

2. SQL Executioner is a plugin, you need to install it and activate it first:

https://www.ads-software.com/plugins/sql-executioner/

Try the update first – if it works, you won’t need to run any queries.

I went to “updates” and it showed that all of my plugins were up to date.

So, I downloaded the SQL Executioner plugin, activated it and pasted in what you said….

ALTER TABLE $bft_users ADD auto_subscribed tinyint UNSIGNED NOT NULL DEFAULT 0;

It came back with “Error”
Duplicate column name ‘auto_subscribed’

What should I do?

Then the problem is not a missing column. Still unable to add subscribers, even from admin?

When I added my test email manually in the back office, it did add and send me an email.

So it doesn’t work on the front-end only? Where is your subscribe form?

wearesaintly.com

That on the home page is not an Arigato form at all. It’s a Ninja form, not our plugin.