Remove Automated Customer Note in Admin Order

  • Resolved benders2021

    (@benders2021)


    3 years, 4 months ago

    Hello,

    We love the functionality of when you add a “customer note” to an order via admin, it is automatically emailed to them.

    However, when a customer completes an order on the front-end, some sort of script automatically adds a “customer note” that says “Hey your order has been paid.” Then the customer is emailed. Again, we like the email setup but don’t want the automated first one.

    Where can I turn this off or change it to a private note?

    Thank you kindly

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello,

    You can turn off the customer order note email by going to WooCommerce > Settings > Emails > Customer Note, click Manage and untick Enable this email notification:

    Link to image: https://snipboard.io/eshriS.jpg

    I hope it helps.

    Thread Starter benders2021

    (@benders2021)

    Thank you Maykato. We do not want to disable the email notification, we will use it. We want to disable the default customer note that automates when a customer pays.

    We don’t want the system putting in a customer note by itself…

    Thread Starter benders2021

    (@benders2021)

    Update:

    Another plugin was adding an order note, which defaulted to customer note:
    //$order->add_order_note( ‘Hey, your order is paid! Thank you!’, true );

    Solved!

    Thread Starter benders2021

    (@benders2021)

    Thank you

    Hello,

    Thank you for the update. Glad to hear that you found a solution. If you have any other questions, please feel free to open a new topic.

Viewing 5 replies - 1 through 5 (of 5 total)
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