Client NOT receiving OTP

  • Resolved sagejohn

    (@sagejohn)


    3 years, 7 months ago

    Hi

    Some clients have a third-party app like true caller.

    The SMS is not getting received by clients.

    What can be done? how do I know if the OTP has been sent?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author miniOrange

    (@cyberlord92)

    Hello @sagejohn,

    Thanks for reaching out to us.

    It seems you are using your own SMS gateway to send out OTP messages.
    Could you please check the gateway logs for the numbers on which you are not receiving OTPs?

    You can reach out to us on our support by clicking on the Need Help icon on the bottom right of the plugin.

    Feel free to contact us.

    Thread Starter sagejohn

    (@sagejohn)

    Thanks I reached out to them.

    Plugin Author miniOrange

    (@cyberlord92)

    Hello @sagejohn,

    Thanks for reaching out to us.

    The query is resolved over the email thread.
    I will be going ahead and marking this thread as resolved.

    Feel free to reach out to us again if you need any help.

    You can always drop a query through the plugin itself and we would be happy to solve this issue for you.

Viewing 3 replies - 1 through 3 (of 3 total)
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