Unable to customise theme since 5.8 Auto Update

  • Hi there

    I’m new to WordPress and built my first WP site a few months ago (and I’m not very technically minded)!
    My WordPress was automatically updated today to 5.8
    I have been regularly making additions but I went into my Admin today as I wanted to change an Instagram Link but when I go to:
    Appearance –> Customize
    the ‘you are customising’ menu appears but I am unable open any of my options, nothing happens when I click on them.

    https://snipboard.io/HXL2Qe.jpg

    I am also not able to click on the ‘Change’ box to change the theme (the current theme is StoreOne Pro). However, I was able to change the theme by going to:
    Appearance –> Theme, I did this to see if it was a theme conflict, which it seems to be as I was able to access the customize options with a different theme (the StoreOne free version).

    I’m sure the advice will be to contact the Theme Developer (ThemeFarmer), but I tried contacting them a number of times few months ago with a couple of questions and I never received a reply.

    I have tried to contact them again and their website isn’t accessible
    https://snipboard.io/07elqc.jpg
    So I would have to assume they are no longer around and their themes are out of date and incompatible.

    The problem is I have customised the theme such a lot in the Additional CSS section – so when I change to another Theme my website is a ‘complete mess’ and doesn’t make sense.

    I have a basic understanding of HTML and CSS, but no real knowledge of PHP.

    I am hoping there is someone who can help me or offer some guidance as I really don’t know what to do. It would be a nightmare trying to rebuild the site again from scratch.

    I do have backups (which will be an older version of WordPress) but if I reinstall from a backup, I will have quite a few items missing from my shop that I put on last week!! I have never re-installed a site so I am a bit nervous about breaking it altogether.

    If any more information is required please let me know – if it’s technical info please give me instructions of how to access that.
    Or if I am posting in the wrong place please let me know where to post this.

    Thank you
    Regards

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • @jilly123 Are there any errors if you open the browser developer tools and look in the console tab while on the customize page? Errors should appear in red text.

    Thread Starter jilly123

    (@jilly123)

    @talldanwp Thanks for your reply, I opened the console and this is what I found:

    https://snipboard.io/8jy9IK.jpg

    Not sure if that helps (it means nothing to me with my limited knowledge)!

    It does mention the Uncaught ReferenceError as mentioned in @alpacawp reply (thank you) I looked at the link in that reply and it scared me!!

    Oh this is so frustrating – there’s so much to learn, I think I’ve blown up my brain ??

    Any ‘dummies’ advice would be appreciated.

    Thank you
    Regards

    Thread Starter jilly123

    (@jilly123)

    @alpacawp @talldanwp Thank you so much for your help, I backed everything up and went into the function.php file and pasted in the following:
    remove_theme_support( ‘widgets-block-editor’ );
    as shown in the GitHub link and it WORKED – thank you thank you thank you.

    Will I have to do anything else to that file now?

    Regards

    @alpacawp @jilly123 This could be a bug in the customizer. Have you tried disabling all plugins and see if the errors remained?

    I opened a draft PR to try to fix that, but I’m still not sure about the root cause yet.

    Thread Starter jilly123

    (@jilly123)

    Thanks all @kevin940726 @alpacawp @talldanwp for your help on solving this.
    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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