Account Creation Emails Not Sending

  • Resolved brianrusso83

    (@brianrusso83)


    3 years, 4 months ago

    Hi!

    I have one product on my site and it is a subscription that requires an account to be automatically created upon checkout. When I first setup the product, the email that automatically sends the customer their login credentials was working just fine. Now, out of the blue, that email is not sending at all. The receipt email is still sending, but not the account info email.

    I’ve checked, re-checked, and checked again to make sure the account creation details are correct and that the email is setup correctly in WooCommerce settings. Does anyone have any tips on what to do from here?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @brianrusso83,

    You’ll want to check if the emails are being correctly generated and sent. You can do this by installing a plugin like WP Mail Logging, and registering a test user.

    If emails are being generated, then there is a good possibility that the server is blocking them from being sent. In that case, you would need to contact your email service provider.

    I can also recommend you to search for a dedicated SMTP Provider as documented here:

    https://docs.woocommerce.com/document/email-faq/#section-5

    Lastly, here is a guide that will be helpful.

    I hope this helps.

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

    Hopefully, the above information helped you out! If you have further questions, please feel free to open a new topic.

    Cheers.

Viewing 2 replies - 1 through 2 (of 2 total)
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