Cannot backup

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    The log shows that you are using the old version. Please update to latest 1.16.59.

    Also, could you try to reduce the backup archive split size? This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 50Mb save your settings and run a new process.

    If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Kind Regards,
    Bryle

    Thread Starter createpop

    (@createpop)

    Hi Bryle,

    Thank you for your reply.
    My updraftplus is ver.2.16.59.25, the latest one.

    I tried to make a new backup with 50MB instead of 400MB.
    However, the error has always occurred so far.
    Then, I tried incremental backup.
    The message shows the backup(about 40GB) successfully completed, while the bottom shows not finished.
    https://gyazo.com/437c6ae7db44231336549d49b5357fd2

    Did I complete the backup or fail?
    I also attached the log.
    https://www.dropbox.com/s/tyzgnah2c7dqpjn/log.6e7adf6bf32e.txt?dl=0

    Please help me.
    Thanks!

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for the information. I can see that you have the premium version and you should contact us through this form. As this forum is for the free users only.

    Please just copy your message to the form.

    Apologies for the inconvenience.

    Thanks,
    Bryle

    Thread Starter createpop

    (@createpop)

    Hi Bryle,

    Okay, I’ll repost there.
    Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
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