Live chat bugs

Hello, I am facing some bugs regarding the admin part of the chat.
1. I enter in the live chat on the admin side. I create a incognito window and enter the chat as new user. I send a message, but nothing appears on the admin side. And even though I refresh de the admin page, no active chat appears.
2. Sometimes it takes a lot to load the chat page (wp-admin/admin.php?page=wplivechat-menu), or it keeps loading indefinitely. Regarding this situation, I have seen some cancelled requests in the network panel (see this image https://ibb.co/ZX8j8s8)

I want to mention that 2nd bug is harder to obtain than the 1st one and that I have changed to a default theme and deactivated all plugins except wp live chat.