Cannot change login info

  • Resolved socialdefect

    (@socialdefect)


    3 years, 7 months ago

    Hi,
    Got the plugin to work in one of my sites but I used the wrong account to login. I tried to remove the plugin and clean the database but when I reinstall it keeps using the wrong login info automatically and there’s no way to go back and enter the login details for the correct site. Do I need to manually change the info in the database or where is this info stored??

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  • Plugin Author Trustpilot

    (@trustpilotapp)

    Hi there,

    Thank you for your message. I can recommend to first delete the current plugin and reinstall the latest version from the business portal.

    Please follow these tips for the best success of logging in:

    1. Please try using Google Chrome as your web browser and perform a hard refresh (CTRL+F5) — this is the browser with which our team has had the most success.

    2. Please disable any third-party apps or extensions that can interact problematically with you.

    3. Kindly ensure you are operating over?https://? and allow all cookies on your browser.

    4. For Safari users: uncheck Prevent Cross-Site Tracking in private settings and manually enter your login credentials instead of saving it and prepopulating it.

    I hope this helps and let me know if there are any further questions.

    All the best and thank you,
    Trustpilot

Viewing 1 replies (of 1 total)
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