Issues after account email change

  • Resolved propwoo

    (@propwoo)


    3 years, 4 months ago

    Hi there,

    I’ve recently changed my www.ads-software.com account email to a company catch all and upon logging into WooCommerce today noticed that although the email has successfully changed, with it it lost all subscriptions. Has anyone had any experience of this please?

    Thanks in advance,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Mirko P.

    (@rainfallnixfig)

    Hi @propwoo,

    In this case, I would advise contacting us at WooCommerce.com > My Account > Support.

    You may need to log into your account and send the support request there. Also, include a link to this forum thread, so that we can keep track of what you already mentioned here.

    Thanks!

    Thread Starter propwoo

    (@propwoo)

    Thanks @rainfallnixfig

    I’m exploring that avenue, just hadn’t heard back from them in several hours, so I wondered if there was some other solution I could sort myself.

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks for getting back @propwoo.

    Normally, account-related issues require closer checks, so resolving this via a ticket is optimal.

    Kindly check if the ticket was responded to but the reply went to other folders such as spam, promotions, or updates. If you do not find a reply at all, please share with us the ticket # here.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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