Import broken – with JavaScript error

  • Resolved catacaustic

    (@catacaustic)


    3 years, 4 months ago

    I cannot upload a file from my PC to my website. This is occuring because of a JavaScript error in the uploader. See screenshot for more details https://imgur.com/UxLdpm8

    I have increased the file upload and timeout limits as has been suggested in the last support topics, and this has not helped. For reference the file is 597MB, and all upload/file size limits are set to 1000mb (verified on the uploader).

    This JavaScript error comes up in multiple browsers, so it’s not browser-dependant.

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  • Plugin Author Yani

    (@yaniiliev)

    Yes, the issue is related to a limit on the hosting provider.
    The easiest way to figure out the problem is to request error logs from your hosting provider for your website, then examine them around the time when you tried to upload the file.
    You will see what limit you have encountered and increasing it will solve the issue.
    The settings in PHP (but not all) that you likely need to adjust are:

    • upload_max_filesize – set this to a value > than your backup
    • post_max_size – set this to a value > than your backup
    • memory_limit – set this to a value > than your backup
    • max_execution_time – set this to 0 (infinite)
    • This reply was modified 3 years, 4 months ago by Yani.

    Hey, I’ve been keeping my eye on this forum for a few days as I’m getting exactly the same problem – file seems to upload to 100% and then hangs. Looking in the console there is a JavaScript error. I have previously upped all the limits as well. I checked the server log and it just says ‘403’ (forbidden).

Viewing 2 replies - 1 through 2 (of 2 total)
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