• Resolved ductm

    (@ductm)


    When Guest Mode is enabled:
    Wordpress 5.8
    php 7.4 hosting WPX with WPX Cloud enabled:
    – lazy loading image does not display the image on the homepage (other places the image displays very slowly).
    – analytics session duration is not working properly (analytic reports are messed up)
    – astra theme (mobile menu toggle not working when Guest Mode is on)

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    please provide the report number

    you can get it in toolbox -> report -> click “send to LiteSpeed”

    Best regards,

    Thread Starter ductm

    (@ductm)

    Hi,

    Report number: DBGICZPK

    Report date: 07/29/2021 01:26:31

    Best regards,

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    on your website

    I am seeing

    cache-control: max-age=3600, public

    and

    x-cache: HIT

    please disable the x-cache , and make cache-contorl: no-cache,must-revalidate,max-age=0

    best regards,

    Thread Starter ductm

    (@ductm)

    If x-cache is disabled then it disables WPX Cloud on my site. I am using WPX hosting with their CDN WPX Cloud.

    Plugin Support qtwrk

    (@qtwrk)

    well , but I think that is the cause

    our cache engine will vary different caches based on certain element , even it’s same URL , but that cache doesn’t vary or differentiate the cache , that’s what leads to this image not loading issue

    speaking of CDN, maybe you could try ours as well

    Thread Starter ductm

    (@ductm)

    one puzzling thing is why does this error only appear with the homepage? What can I configure to solve the problem? Or force to turn off Guest Mode.
    WPX Cloud I can’t turn it off, because it serves customers in multiple locations giving me a fast connection.

    Plugin Support qtwrk

    (@qtwrk)

    I think because most likely , homepage is most frequently accessed and cached without guest-mode-vary , so it stuck on guest-mode-page , instead of regular normal page

    after the guest mode vary is set , despite the home page is still broken , but other pages after homepage , will get proper guest-mode-vary

    I don’t have solution for this , either disable guest mode or disable WPX CDN , or if you can make WPX CDN to vary on cookies

    because it serves customers in multiple locations giving me a fast connection.

    our CDN also have nodes across multiple location

    Thread Starter ductm

    (@ductm)

    Hello,
    I tried enabling Guest Mode and disabling Guest Optimization everything works. But when checking how the image is not served the webp version.
    Best regards,

    Plugin Support qtwrk

    (@qtwrk)

    It’s the issue I mentioned

    WPX cache doesn’t vary cache

    All these optimization, specially mobile cache and webp replacement, require cache vary to working properly

    Thread Starter ductm

    (@ductm)

    few days ago when i used shortpixel plugin to generate webp image it was fully working and serving everywhere.
    I removed the shortpixel completely and used the webp image generator available on litespeed cache and now it only serves webp images on the homepage, other places don’t.

    Plugin Support qtwrk

    (@qtwrk)

    I do not know how shortpixel works in webp, but in ours, it is built and cooperated with LiteSpeed cache engine

    When you have an additional check layer, like your WPX cache, it will certainly break some feature and function

    Like I said, if your concern is multi-location delivery, our CDN has that as well, you can give it a try

    • This reply was modified 3 years, 7 months ago by qtwrk.
    Thread Starter ductm

    (@ductm)

    I disabled WPX Cloud CDN, please guide me to use your CDN.

    Plugin Support qtwrk

    (@qtwrk)

    depend on your DNS service , this is example guide

    basically , you need to created a QUIC Cloud account , link your site to it , enable CDN , then either , change your current DNS A record on your root domain to CNAME with the record you are given in QC dashboard

    some DNS provider does not support CNAME to be set on root domain , in this case you may need to switch to DNS providers that supports it , like our DNS

    Thread Starter ductm

    (@ductm)

    I followed the instructions, converted the cdn to quic. Currently the website is active on quic’s cdn. The speed is good but the webp image is still not serving everywhere, Low Quality Image Placeholder has no effect, before the image is loaded there is still a white placeholder background, no low resolution images at all.

    Report number: RAAUOWUR

    Report date: 07/30/2021 03:23:10

    Plugin Support qtwrk

    (@qtwrk)

    1. for webp , that’s normal , not all images will be generating webp version.

    please check this

    2. for LQIP , please enable debug log , and see what happens

Viewing 15 replies - 1 through 15 (of 16 total)
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