Product variants not showing up in facebook shop properly

Hi there,

However, non of the variant size (standard, deluxe, superior) showed up in the front end of my facebook shop (oharaflorist) but I could see each of them in the commerce manager > catalog clearly for each product.

Could you check if your product variations are listed here: https://d.pr/i/Cv34gi – if yes do the links load, when you click them?

Checked with Facebook support and was referred back to this forum because they said that it’s an issue with woocommerce setting instead of Facebook setting.

Since they looked into this. Did they maybe mention why? ??

Kind regards,

Could you check if your product variations are listed here: https://d.pr/i/Cv34gi – if yes do the links load, when you click them?

Yes they showed correct here… how can I show you the screenshot? I’m new here and can’t seems to find the way to attached a screenshot.

Since they looked into this. Did they maybe mention why?
They said since variant ID is generated inside facebook shop therefore it’s variant setup issue in woocommerce instead of facebook shop because they populate according to the data populated from woocommerce.

Hi there,

Yes they showed correct here… how can I show you the screenshot? I’m new here and can’t seems to find the way to attached a screenshot.

I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply here.

Also, just to confirm, on each of the individual variations, are they set to “Sync and Show in Catalog” (not “Sync and hide in catalog”):

Link to image: https://d.pr/i/ALoC2m

Please send some screenshots of the variation settings as well.

seems that all variants are showing sync and show… I’m suspecting is it we need to have individual product photos in order to show in facebook shop?

https://snipboard.io/XlaWsK.jpg

https://snipboard.io/1mjpil.jpg

Hi there,

Are you able to try a reset on the product sync?

You can use the following code for the reset:

https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-delete-or-reset-all-facebook-products/#reset-all-products

After seeing that the products were reset as expected, you can remove the code as it would no longer be needed.

We also have the following article on how to add custom code if needed:

https://woocommerce.com/posts/properly-add-woocommerce-custom-code/

Feel free to get back to us if you need further help.

reset didn’t work. product still show sync and show but variants not showing up in facebook shop while in commerce manager, I can see all the variants created.

Is there a step by step setting for creating product in woo commerce that will populate the variant correctly? Do we need separate photos for each variants or separate web link in order to show up in the facebook shop correctly?

Hi @bryanchew29

reset didn’t work. product still show sync and show but variants not showing up in facebook shop while in commerce manager, I can see all the variants created.

Thank you for attempting this and letting us know what you’re seeing, at this point if resetting the products did not work you may want to attempt reconnecting Facebook for WooCommerce entirely. To do so please follow the steps linked below and let us know if you are still experiencing the same issue.

https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-how-to-re-connect/

Tried reconnecting facebook for woocommerce entirely already but the problem still exist. am clueless on how to solve this matter already. hope can advise further.

Hi @bryanchew29

Thanks for the update!

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.