Hi @minati88 ,
Have you reached out by support email? Probably yes, in that case could you re-reply to the email and specify you are “minati88” ? Will help follow up between here and there.
Under payments are detected as short payments and show up as “failed” once they are confirmed on the blockchain.
They most certainly appear in the woocommerce orders, and the order details will have notes explicitly warning or explaining how much was paid versus how much should have been paid and saying you may choose to refund, via the tripleA dashboard.
If orders do no appear on the woocommerce orders list, that is because the order does not get placed.
Could be:
1- the user did not place the order.
2- a rare problem between your site’s plugins and ours that results in a problem placing the order (this is very rare, even with thousands of merchants customizing their woocommerce sites heavily)
3- a customized checkout page that causes order placement to behave in a non-standard way and could cause a conflict for our plugin’s order handling (rare, even with customized checkouts.. it depends on the customization)
Option 1 is most likely. If a sufficient payment is detected, the order is placed instnatly. If a short-payment is detected, the payment form prompts the user to top up the missing balance.. This remains available until the end of the 25 minute expiry. If the user does not top up within the 25 minutes, the order gets placed (and notes are added to the order, specifying its a short payment etc).
In case of short payments, perhaps the user does not want to top up (paying network fees could be higher than the missing amount?) and does not have the paitence to wait for the form to run out of its 25 minutes.
In that case the order would not be placed.
you don’t see the order in the admin panel that’s stupid.
While for all our merchants this works well (except the few asking for support here or by email), i understand this is a big problem for you.
We have been a bit slower handling support queries these past weeks and perhaps did not give you the quick and efficient support and resolution needed.
So please, re-reply to the support email or send us a support email if not already done.
We’ll do our best to see what is causing the issue on your side (if it is not due to customers’ behaviour = easy to check by making a short payment yourself and placing the order to see if it appears).
Regards,
TripleA Team
