Checkout error
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There’s a problem with checkout, whenever a user types in an unsuported CC brand info the checkout quicky loads but won’t process and there’s no error message nor log.
I’m using version 5.3.0
The page I need help with: [log in to see the link]
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Ok, i’m pasting the status report bellow this message.
Also here’s a video showing this behavior, i had to blur CC number to protect my customer data: https://www.youtube.com/watch?v=-z7PDoZP_NAThis behavior happend with these card brands: Hiper, Elo and Discover (on video)
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Actually there’s are none, the plugin does not process the payment at all.
I’ve read your code for a while, i see there’s a helper funcion called get_supported_card_brands() inside class-wc-stripe-helper.php:326, but i cannot find any other call to this function beyond get_icon(), i’m not sure if this was supposed to wait for API response from Stripe to check for supported brands.
I would say you should validate the card brand before calling API for (i’m guessing) createSource().
I’ve checked Stripe Docs and i’m making a wild guess here, i see there’s support for a few as in the array bellow:
var brandClass = { 'visa': 'stripe-visa-brand', 'mastercard': 'stripe-mastercard-brand', 'amex': 'stripe-amex-brand', 'discover': 'stripe-discover-brand', 'diners': 'stripe-diners-brand', 'jcb': 'stripe-jcb-brand', 'unknown': 'stripe-credit-card-brand' };When a certain unsupported brand is typed, an ‘unknown’ card is sent to validation inside the card object on “brand” string, then stripe’s validates this card (cc number + CVC + expire date) thus not returning an ‘card_error’ type error, and this may be causing this weird behavior.
What do you think?
@thup90 are you telling me that your plugin which allows a customer to type in a unsupported card brand, as i show in the provided video, and is throwing and unknown and undocumented error solution is to warn my customers about it?
How does this logic works!? Did you read that before posting?
How about the few thousand BRL we have lost, and about the thousands other users of this plugin may be losing every day without knowing about this error?
Have you guys not heard about error preventing or usability heuristics at all?
I need support, this is the second attempt to close the thread with a shallow and ‘technical’ answer you guys should be ashamed of this disservice, i’m reporting this to woocommerce, automaticc and stripe directly, no wonder this is one of the worst evaluated plugins by woocommerce.
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