MailPoet v3 causes error while trying to export WordPress personal data (GDPR)

  • Resolved webmasterpbc

    (@webmasterpbc)


    3 years, 3 months ago

    Dear MailPoet users,

    I recently upgraded my WordPress site (v. 5.8) and all its plugins including MailPoet (v. 3 with free access to Premium since I have less than 1000 subscribers):

    PHP version: 7.4.22
    MailPoet Free version: 3.65.1
    MailPoet Premium version: 3.65.0

    I use MailPoet sending service.

    However, while trying to export personal data with tools>Export personal data I always (checked with 2 different accounts) have the following error message (in French, translated below)

    “Une erreur est survenue en tentant d’exporter des données personnelles.
    Le retour de l’exportateur n’est pas un retour valide : E-mails MailPoet.”

    “An error occurred while trying to export personal data.
    The return from the exporter is not a valid return: MailPoet emails.”

    What should I do to enable this essential feature to abide by the GDPR?

    Many thanks for your help!

    Cheers,
    Nicolas

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi @webmasterpbc !

    We are aware of this issue and it’s been reported to our developers.

    They will work on including a fix to this bug in one of the next releases, however, I’m afraid we don’t have any ETA for it yet.

    I’m really sorry that you are experiencing this issue. Hopefully, we’ll be able to solve it in a timely manner.

    I appreciate your patience.

    Thread Starter webmasterpbc

    (@webmasterpbc)

    Hi @guicmazeredo ,

    Thanks for your reply!

    It’s good to know it has been identified and the team is on it. I just hope it isn’t too low on their to-do list as it prevents European users from exercising their right to have their personal data extracted.

    https://gdpr-info.eu/art-20-gdpr/

    Good luck and thanks for the nice plugin!

    All the best,
    Nicolas

Viewing 2 replies - 1 through 2 (of 2 total)
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