[Store] can’t ship to [Customer State]

  • Resolved schittenden

    (@schittenden)


    3 years, 3 months ago

    For some reason, when someone tries to checkout using Amazon Pay, it won’t allow any state other than the state in which I am located. I’m using Woocommerce Amazon Pay 2.0.3. It appears to be setup okay, as it will process orders within my state. Any suggestions?

Viewing 9 replies - 1 through 9 (of 9 total)

  • Hi!

    Only when using Amazon Pay?
    Because you can define the states you sell to in WooCommerce.

    Rgds
    Laser

    Thread Starter schittenden

    (@schittenden)

    Yes. I’m guessing it is the same issue as discussed in this support request. I don’t think the plug-in has been updated since then. I’ve had to disable it in the interim, as it is obviously an unacceptable shopping experience.

    https://www.ads-software.com/support/topic/amazon-pay-unable-to-ship-to-other-zones/

    Plugin Support Christian

    (@christian1983)

    Hey @schittenden

    Hope you are doing well!

    Are you using some shipping plugin like USPS?

    Let us know.

    Best,
    Christian

    Thread Starter schittenden

    (@schittenden)

    The site uses Flat Rate Boxes and Shippo Shipping for Woocommerce.

    To be clear, the message is appearing on Amazon’s page where the customer can select the shipping address after selecting Amazon Pay.

    • This reply was modified 3 years, 3 months ago by schittenden.
    Plugin Support Christian

    (@christian1983)

    Hey @schittenden

    is there a way to check your shipping settings?

    if it’s not possible, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Best,
    Christian

    Thread Starter schittenden

    (@schittenden)

    Do you mean the shipping settings for the shop? They’re limited to the US and Canada. This problem only appears when using Amazon Pay. I’ll fill out the form. I assume this is the same issue that you said was known two months ago and indicated would be fixed in the next release.

    Plugin Support Christian

    (@christian1983)

    Hey @schittenden,

    yes, we need to check your shipping settings so we can reproduce the issue and fix it.

    Best,
    Christian

    Plugin Support Christian

    (@christian1983)

    Hey there,

    Since we haven’t heard back from the OP in a while, I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Best,
    Christian

    Thread Starter schittenden

    (@schittenden)

    I’ve been communicating with support, but this issue has not been resolved.

Viewing 9 replies - 1 through 9 (of 9 total)
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