temporarily suspended – delivery rate – how to release suspension

Hi @mishli,

Thanks for reaching out!

The account in question is the one that has a MailPoet license active on the site https://www.elishevanotes.com, correct?

If so, the MailPoet Sending Service has been paused for your account because we received too many spam complaints from your subscribers.

This does not mean you personally are sending spam or that your site has been breached. It means that some subscribers on your list manually flagged your email as spam on their mailbox.

We checked our logs and all of these complaints refer to your subscription confirmation emails. This could be happening if:

– You are sending subscription confirmation emails to subscribers who didn’t request a subscription for your site;
– Your opt-in checkbox is pre-checked or is a precondition of a service you offer;
– You’re not being clear about what the user is consenting to;
– There was a bot attack on your subscription form (or any other form integrated with MailPoet) using some real email addresses.

Complaints considerably hurt your reputation as a sender, but also affect MailPoet’s own reputation and can make a big impact on our global deliverability, affecting all users.

Please take a look at this article to learn more about our Anti-Spam policy. If you’re trying to send emails to people without their consent, please check this article to know why express consent is important.

In order to reactivate your account, please confirm that you’re not sending confirmation emails to subscribers who didn’t ask for it and protect your site by following these steps. Also, ensure you’re using Google reCAPTCHA in your forms, as it’s proved to be more effective against targeted bot attacks.

After doing it, please contact us so we can restore the sending service for you.

In the meantime, you can still use the plugin, however, you’ll need to change the sending method to “Other” instead of “MailPoet Sending Service” in the MailPoet > Settings > Send With… tab.

Hello, thank you for the fast response!

yes, https://www.elishevanotes.com is the site i am talking about.

I can assure you all the subscribers on this site are legit and signed up using the site form which then sends a confirmation email and only then they go in the active list. We only send emails to the active list of course.

I do see that there are many contact who didn’t authorise the email and i wonder if it because the confirmation email got to their spam?

Maybe we should use the site emails to use MailPoet sending service as well?

If there’s any more validation you want me to do or send please let me know.

I can also tell you that the rate of the newsletter on this site is about 1-3 emails a year. so maybe some contacts have forgotten about us or don’t remember signing up since we don’t send emails that often…

Thanks for your help!

• This reply was modified 3 years, 7 months ago by mishli.

Hello again,
I have checked all the steps you submitted in the link.
All the steps were already set correctly.
The only one was Google Captcha and I have now enabled it.
Can you please review the site please so we can send our upcoming newsletter..

Thanks!

Hi @mishli,

I sent you an email with more details about your account and you can follow up with us by replying to it if you have any other questions.

I will mark this as “Resolved”, okay?

Thank you!

Hello Bruna,
ok found the email.
Thank you!

• This reply was modified 3 years, 6 months ago by mishli.