CF7 – feedback response time is

  • hey hey

    Reaching out here because I have been trying to solve a contact form issue whose success message is taking too long show.

    Actually it’s the ‘feedback’ script that is taking to long to respond.

    I have 2 installations Using Twenty Twenty theme (lastest version) and Contact Form 7 (lastest version)

    – one with a normal response time : https://jacqueshitier.com/contact-jacques-hitier-foundation/
    – and the one with too long response time (more than 5 seconds) : https://le-briand.fr/contact-artisan-matelassier/

    I’ve tested many things:
    – disable multisite installation
    – disable cloudflare
    – switching to the default theme, deactivating all plugins excluding Contact Form 7, and clearing all cache data.
    – build a staging environment replicating the live with a fresh WordPress installation that has own database.
    – test the time to sent a mail of wp_mail() and all good
    – I have recognised the problem as “after” wpcf7, so I had the same long response time for https://le-briand.fr/wp-admin/admin-ajax.php using another contact form
    – check the Site Health Info and all good

    any thoughts on how I could solve the issue ?

    thxxx

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I recommend asking at https://www.ads-software.com/support/plugin/contact-form-7/#new-post so the plugin’s developers and support community can help you with this.

    Hi @sterndata,

    I pointed @thelabo here because after ruling out contact form 7 as a cause (a simple function with wp_mail has the same slowness as cf7) and done many many tests, I suggested to ask here because you have a deep knowledge of WordPress and you might know the reason for this slowness (>5s to deliver an email)

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    So, if CF7 isn’t working well for you, there a many, many other good forms plugins. Try another.

    the OP has already tried another form without success! I wouldn’t send him here at random!

    Seems something related to wp_mail() because even a simple function into functions.php has the same slowness.

    That’s why I sent the thelabo here because maybe you know if there might be problems with wp_mail/phpmailer, if someone has already experienced this problem and how to solve it.

    • This reply was modified 3 years, 3 months ago by Erik. Reason: add the reason why I directed thelabo here
    Thread Starter thelabo

    (@thelabo)

    Yes I tried other forms and same issue.

    When clicking on ‘Send message’, the loader keeps loading.

    long response time for https://le-briand.fr/wp-admin/admin-ajax.php

    On the background all the email are sent fast.
    But the success message takes too long to show (5s+)

    thx

    Any thoughts on how I could resolve the issue ?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    >> Yes I tried other forms and same issue. << Other forms? Or other plugins?

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    Thread Starter thelabo

    (@thelabo)

    @sterndata

    I tried switching to the default theme, deactivating all plugins excluding Contact Form 7, and clearing all cache data.

    I use the form from the plugin ‘Ultimate Addons for Gutenberg’.

    I’m using TwentyTwenty theme.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    This may be a hosting issue. Have you tried using an SMTP plugin?

    Thread Starter thelabo

    (@thelabo)

    We did some tests with the hosting provider, change PHP version, cache optimization.

    We had good results when disabling the firewall. But disabling firewall opens all closed ports including 20000:25000.

    when deactivating server’s firewall it goes much faster but they said that the problem isn’t firewall but the way how the message want to go out.

    I tried SMTP plugin but same issue.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    If disabling the firewall makes it faster, then the firewall is the problem. Contact your host for help debugging this.

    Thread Starter thelabo

    (@thelabo)

    They made speed test on fresh WordPress installation under le-briand.fr domain.

    And the form works with server’s firewall enabled.

    For them it’s not a firewall issue.

    Can it come from the multisite installation ?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Maybe… multisite makes everything more complex. ??

Viewing 12 replies - 1 through 12 (of 12 total)
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